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Warranty for Customer Service Locate this document in the navigation structure

 

Technical Data

Technical Name of Business Function

LOG_EAM_WTY

Type of Business Function

Enterprise Business Function

Available as of

SAP enhancement package 4 for SAP ERP 6.0

Technical Usage

Discrete Industries and Mill Products

Application component

Service Process Warranty (IS-AD-WTY)

Dependent business function(s) you must also activate

Not relevant

With this Business Function you can create and edit warranty claims from service and maintenance documents.

You can use a warranty claim to request reimbursement of material costs, labor costs, as well as other costs that arose while rectifying faults in an object. Prerequisite is that a valid warranty exists for the object.

Prerequisites

You have installed the following components, as of the above-mentioned version:

Type of Component

Component

Software Component

SAP_APPL 604

EA-APPL 604

ECC-DIMP 604

You have made the settings for warranty claims in Customizing for Plant Maintenance and Customer Service under   Maintenance and Service Processing   Integration of Service Processing with Warranty Claims  .

Note Note

If you activate the Warranty for Customer Service (LOG_EAM_WTY) Business Function and import support packages for the software components SAP_APPL or EA-APPL, you must also import the support packages for ECC-DIMP.

End of the note.

Features

This Business Function provides the following functions in the service order, maintenance order, service notification, or maintenance notification:

  • Create and edit warranty claims

  • Track the status of the return part in the warranty claim document

  • Start returns process for parts to be returned

For more information, see Integration of Service Processing with Warranty Claims.