Aggregation of business partners in SAP Collections Management

You can summarize the data of a business partner that is located in various collection segments. In this way, a collection specialist can gain an overview of all the worklist items of this business partner. This still applies even if the items are in the worklists of different colleagues, or originate from several accounting systems. The specialist is consequently better able to make a realistic assessment of the collection of receivables at a customer, and if necessary to centralise it.

For additional information about the individual functions that are available to the collection specialist in his worklist, see Processing Worklist Items.

Individual Functions for Receivables Processing in SAP Collections Management

To respond to customers who wish to make payment but are experiencing financial bottlenecks, you can create and manage promises to pay also for installment payments.

To facilitate your correspondence, you can send documents such as account statements, OI lists and individual letters during receivables processing. This also applies to individual dunning notices. Once you have documented a customer contact, you can send the customer a summary by e-mail. You can create notes, and decide whether you want to assign them to the customer or to an invoice. If you have customers with large numbers of invoices, or if several collection specialists are involved, the ability to make specific assignments of notes makes further processing easier. You can also enter documents as an attachment at various points, for example, to supplement a note or resubmission.

These functions are closely related to the FSCM Integration 3 business function in the Accounts Receivable (FI-AR) system.

For more information, see:

WS-RM Support in SAP Credit Management

You can use SAP Credit Management without needing to install a separate server for using SAP NetWeaver Process Integration. This option is available not just in a one system landscape but also if you are using central SAP Credit Management in a multiple system landscape, in which there is a separate system for Contract Accounts Receivable and Payable (FI-CA) or several separate systems for Accounts Receivable Accounting (FI-AR). The messages are exchanged using the Web Services Reliable Messaging (WS-RM) log that ensures both the transfer of messages and that they are received in the correct order. The use of this technology enables simplified message exchange in particular for smaller companies with one or very few systems. The option of a point to point connection for asynchronous enterprise services is available for the following operations:

Enterprise Services for SAP Credit Management

For integration with Contract Accounts Receivable and Payable (FI-CA), the following new service operation is available which you can use to request the data for the payment behavior: http://sap.com/xi/FSCM/Global2/CreditManagementAccountERPPaymentBehaviourSummaryByDebtorPartyQueryResponse_Out. For additional information, see the documentation for the Enterprise Services (ES) at the ES Workplace.

Further, you can use the simplified transfer and display of the data for the payment behavior.

Credit Exposure Comparison in SAP Credit Management

You can compare the credit exposure between a sending system (FI-AR system, SD system) and the receiving system of SAP Credit Management, and thereby recognize discrepancies early.

For more information, see:

Forwarding a Dispute Case from SAP Dispute Management to an External Application

To date it was only possible to transfer a dispute case to an external application using program UDM_PUBLISH_DISPUTE_CASES. There is now also a pushbutton available in dispute case management. If the external application Claims Management in SAP Customer Relationship Management is active, you can also navigate using a second pushbutton first to Claim Submission, and from there to Claim to process the claim.