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Function documentationDunning Notices

 

The Interaction Center agent can search for, display, and reverse dunning notices, and link dunning notices to the current contact. The agent can also display details of the dunning notice, the dunning items, the dunning activities, and dunning reductions. The agent can navigate from the list of dunning items to the document display for a specific item.

Integration

When you access the functions for dunning notices, the system responds differently depending on which master data you confirmed beforehand:

  • If you have confirmed the following master data, the system automatically displays a list of the dunning notices found and the dunning header:

    • Account

    • Account and business agreement

    • Account and contract

  • If you have not yet confirmed an account, the system displays the dunning search first.

Features

The following functions are available for dunning notices:

  • Search for dunning notices

  • Cancel dunning notices

  • Display dunning items

    From the display of dunning items, you can access the document display in the account balance by using the document number of the item.

  • Display dunning activities

  • Display dunning reductions

  • Link dunning notices to the current contact

  • Display and create dispute cases for a dunning notice and for the confirmed master data

If you want to display and create dispute cases for a dunning notice and the confirmed master data, you must activate one of the following business functions: