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Function documentationBounce Rules

 

You use bounce rules to define how bounces are handled. You use bounce rules in dynamic bounce processing.

Integration

You create bounce rules in rule modeler of the E-Mail Response Management System (ERMS). For general information about rule modeler, see Creating Rule Policies.

You can use bounce categories in your bounce rules.

Features

You can define how the system reacts when it receives a bounce. You can select from the following actions:

  • (Bounce: Address Data Update)

    Sets the Do Not Use indicator for the e-mail address in the master data of the business partner. The business partner does not receive any more personalized mail from you.

  • (Bounce: Status (Default 2)/ELM Update)

    Reduces the contact counter for external addresses in external list management. You use this action to respond to incorrect communication data.

  • (Bounce: Status (Default 5)/ELM Update)

    Reduces the contact counter for external addresses in external list management. You use this action to respond to technical problems, for example, a server being unavailable.

  • (Bounce: Manual Verification (WebClient))

    Sends the bounce to the Interaction Center WebClient (IC WebClient), where you can check it manually. By deleting the bounce on the IC WebClient, you set the status (Bounce: Status (Default 2)/ELM Update) or (Bounce: Status (Default 5)/ELM Update), depending on the error type.

More Information

Creating Bounce Rules