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Technical Data

Technical Name of Business Function

ISU_CRM_2

Type of Business Function

Industry Business Function

Available As Of

SAP Enhancement Package 5 for SAP ERP 6.0

Technical Usage

Utilities/Waste&Recycling/Telco

Application Component

SAP IS-U

Directly Dependent Business Function Requiring Activation in Addition

Advanced Metering Infrastructure (ISU_AMI_2)

Utilities, Contract Accounts A/R and A/P 1 (ISU_CA_1)

Customer Relationship Management for Utilities (ISU_CRM_1)

Flexibilization of IDE (ISU_MCOMM_2)

This business function is primarily intended for utility suppliers who want to sell product packages in the Interaction Center WebClient. If you activate this business function, you can use the enhancements from the integration between SAP CRM 7.0 enhancement package 1 and SAP ERP 6.0 enhancement package 5. This allows you to benefit from the extensive improvements in the sales process for residential customers and for commercial and industrial customers.

Prerequisites

You have installed the following components as of the version mentioned:

Type of Component

Component

Software Component

IS-UT 605

Software Component

FI-CA 605

Software Component

SAP_APPL 605

Software Component

EA-APPL 605

To use the business function Customer Relationship Management for Utilities 1 (ISU_CRM_2) you first need to activate business functions ISU_CA_1, ISU_AMI_2, ISU_CRM_1, and ISU_MCOMM_2.

Features

Division-dependent replication of points of delivery

Division-dependent master data templates are now available for the replication of points of delivery. The points of delivery can easily be allocated to division-dependent master data templates. This is particularly beneficial for utility companies that manage more than one division in their SAP CRM system.

Remote Disconnection/Reconnection of Advanced Meters

A new user interface is available for the customer notification process in the event of a remote disconnection or reconnection. The creation and change process for disconnections and reconnections in the IC WebClient have been changed to meet the requirements of advanced meters that can be disconnected and reconnected remotely. The process for notifying customers of a remote disconnection or reconnection has been implemented in the IC WebClient.

This mainly benefits the customer service departments of utility companies.

Enhancements for Prices Defined in SAP CRM

Previously, it was not possible to process a variable number of price nodes in the master data template. However, enhancements are now available for managing dynamic prices from SAP CRM. The agent in SAP CRM can determine the number of price nodes in the master data template generator.

This functional enhancement is particularly interesting for utility companies that sell energy supply products to commercial and industrial customers.

Enhancements for the Replication of an Alternative Business Partner

Previously it was possible to allocate utility contract items in SAP CRM to different partner functions. However, the system only took business partners allocated to the CRM contract header into account for the replication. Now, enhancements are available for processing alternative business partners in utility contracts from SAP CRM. You can now bill contracts with the correct/direct contract partner. The alternative business partner at contract item level in SAP CRM is replicated to the utility contract partner in SAP ERP.

This functional enhancement is particularly interesting for utility companies that sell energy supply products to commercial and industrial customers.

Enhancements for Form Classes

Standard product information (such as product name) is available in form classes, which are used for utility bills and welcome letters.