Bounce Categories
You can sort bounces by category, such as hard bounces or soft bounces, and subcategory, such as out-of-office notifications. This can help you to evaluate why your personalized mail is not reaching its intended recipient.
Integration
You define bounce categories in the category modeler of E-Mail Response Management System (ERMS).
Prerequisites
If you want to use your own bounce categories, you have created the bounce categories and subcategories in the category modeler.
If you want to be able to select the categories you created in the category modeler, you are assigned as an
E-Mail Response Management System Administrator
.On the
SAP Easy Access
screen, choose
Architecture and Technology
System Administration
User Maintenance
Users
. Assign the role SAP_PCC_ERMS_ADMIN
to your user.
Features
You can create bounce categories.
Recommendation
With informal delivery status notifications (DSNs), the content of the inbound e-mail is checked. The subject field, the body text and the sender address can all be part of the check. You can also define whether a fuzzy search, an exact search, or a linguistic search is performed. You can combine checks in a bounce category.
Note
If you create bounce categories, use the application ID Rule
Modeler
and the value Bounce Management
.
We deliver the following bounce categories:
Hard bounce
Incorrect address
Soft bounce
Out-of-office notification
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