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Function documentationDuplicate Claim Diagnosis

 

This function enables you to identify duplicate claims and helps you to avoid duplicate payments.

Prerequisites

You have made the settings in Customizing for Claims Management, under Start of the navigation path Claim Deduplication End of the navigation path.

You have activated the business function Claims and Funds Management (CRM_CF_1).

Features

You can use the following features to identify duplicate claims:

  • Claim deduplication profiles

    You assign claim deduplication profiles to claim and claim submission transaction types. To identify duplicate claims, the system uses these deduplication profiles.

    Only claims and claim submissions with the same deduplication profiles are checked against each other.

  • Checking criteria

    To identify duplicate claims, the system uses checking criteria, for example, Claiming Account, External Reference Number, and Claimed Amount. You can also define your own checking criteria from a predefined list of options.

  • Deduplication checks

    You can start the deduplication check automatically in the following ways:

    • Initial

      When you create or make changes to a claim but before you add a trade promotion, the system starts the initial claim deduplication check.

    • Complete

      When you save a claim that has one or more trade promotions assigned, the system starts the complete claim duplication check.

    You can also start the deduplication check manually at any time by clicking the refresh button.

    The system displays an error, warning, or information message when a duplicate claim is found.

  • Ignore duplicate reasons

    When a duplicate claim is found by the system and there is a valid reason for the duplicate claim, you can choose the reason for continuing to process the claim.

Note Note

If a claim has the status Canceled or Corrected, the claim is excluded from the duplicate checks.

End of the note.