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Technical Data

Technical Name of Business Function

FIN_FSCM_SSC_AIC_1

Type of Business Function

Enterprise Business Function

Available as of

SAP enhancement package 5 for SAP ERP 6.0

Technical Usage

Strategic Enterprise Mgmt

Application Component

  • SAP Collections Management (FIN-FSCM-COL)

  • SAP Dispute Management (FIN-FSCM-DM)

Required Business Function

  • FSCM Functions 3 (FIN_FSCM_CCD_3)

  • FI, Enablement for Financial Shared Services (FIN_SSC_AIC_1)

  • Multifunctional Shared Service Interaction Center (CRM_SHSVC)

You can use this business function to use new functions for the integration of SAP Collections Management, SAP Dispute Management and Accounting Interaction Center that run in SAP Customer Relationship Management (SAP CRM). This business function is, therefore, closely connected to the Multifunctional Shared Service Interaction Center business function in the CRM system. In the Accounting Interaction Center, the following work centers are available that you can use for processing Financial Shared Services in your company:

  • My worklist (Integration with SAP Collections Management)

  • All worklists (Integration with SAP Collections Management)

  • Receivables processing (Integration with SAP Collections Management)

  • Dispute case processing (Integration with SAP Dispute Management)

Prerequisites

You have installed the following components as of the version given:

Type of Component

Component

Is Needed Only for the Following Features

Software Component

  • FINBASIS 605

  • SEM_BW 605

SAP Enterprise Services

As of SAP Enhancement Package 1 for SAP NetWeaver 7.0, software component version FINBASIS 604, namespace http://sap.com/xi/FSCM/Global2

Web application of SAP Dispute Management

To use this business function, the following prerequisites also have to be met:

  • You are using the Accounting Interaction Center of SAP CRM in your company to implement Financial Shared Services. You are using at least SAP Enhancement Package 1 for SAP CRM 7.0 for this.

  • In addition to both SAP Collections Management and SAP Dispute Management, you are using Accounts Receivable Accounting (FI-AR) in SAP ERP.

  • Software component FINBASIS is either in the same system as software component SAP_APPL or software component BBPCRM.

  • You have made the required settings in Customizing for all of the application components that you use. For additional information on specific Customizing for this business function, see the related release note FIN_FSCM_SSC_AIC_1: Business Function FSCM, Enablement for FSS (New).

  • You have activated the following business functions:

    • FSCM, Enablement for Financial Shared Services (this business function)

    • FSCM Functions 3

    • FI, Enablement for Financial Shared Services (in the FI-AR system)

    • Multifunctional Shared Service Interaction Center (in the CRM system)

      For additional information on this business function, see the SAP Library for SAP CRM on SAP Help Portal under http://help.sap.com/crm  SAP CRM 7.0 for Enhancement Package 1   Application Help   Business Functions (SAP Enhancement Package 1 for SAP CRM 7.0)   Business Functions for SAP Customer Relationship Management   Multifunctional Shared Service Interaction Center  .

Features

A user-friendly Web interface with integrated telephone is available to the AIC agent in the Accounting Interaction Center that supports him in the collection of outstanding receivables and the resolution of dispute cases. He can easily navigate to the connected ERP systems, and access the required data.

For additional information about this business function – in connection with the Multifunctional Shared Service Interaction Center – see the SAP Library on SAP Help Portal under http://help.sap.com/crm   SAP CRM 7.0 for Enhancement Package 1   Application Help   Interaction Center   Interaction Center WebClient   Shared Services Framework   Integration with SAP ERP  .