This report provides a real-time snapshot of the activity and current status of the E-Mail Response Management System (ERMS). It gives you an overview of the volume of incoming e-mails, which you can display by organizational unit, e-mail address, or Web form ID.

To use this monitoring function, you must be actively using ERMS. To use this function, you must be running SAP CRM 4.0 Add-On for Service Industries or above, and you must activate the necessary BSP service.