Personalized Mail
You use personalized mail to send tailored marketing information to target groups or to lists of marketing prospects. The system tailors the information based on the mail form that you define, and the current master data for the business partners in the specified target groups, or the data for your marketing prospects.
Integration
You send personalized mail from a campaign. You use target groups or external lists in the campaign to determine who receives the personalized mail.
To track the outbound personalized mail, you use marketing contact lists or mail monitoring.
Prerequisites
You have maintained the settings for personalized mail in Customizing for Customer Relationship Management (CRM), by choosing 
Marketing
Marketing Planning and Campaign Management
Personalized Mail
.
You have configured the interface for external communication. For more information, see SAPconnect (BC-SRV-COM).