Mass Change Processes

You can use mass change processes to make changes for selected contracts simultaneously, for example changing the sold-to party for multiple service contracts at once. This is only possible for change processes that you have defined at the header level. The system does not change the selected contracts with this change process; instead, it creates new ones.

Prerequisites

To use mass change processes, in addition to making the Customizing settings for Change Processes, you have also checked or made the following settings in Customizing for SAP Customer Relationship Management:

Mark the Mass Change checkbox in Customizing for Customer Relationship Management under Transactions Settings for Contracts Additional Settings for Service Contracts Change Processes Assign Change Process IDs to Transaction Category .
You have made the settings for mass change processes in Customizing for Customer Relationship Management under Transactions Settings for Contracts Additional Settings for Service Contracts Change Processes Mass Change Processes .

Features

The following mass change processes are defined in the standard system:

Note Note

You cannot use the Cancel Last Change Process change process to undo execution of this change process. Instead, you must delete the new contracts manually.

End of the note.

After the mass change process is executed, you see the result: contracts for which the change process was applied, and contracts for which the mass change process was not applicable.

You can use transaction Delete Mass Change Processes (transaction CRM_MASS_CP_DEL), to delete log files for previously executed mass change processes which are no longer needed, to free memory space on the database. You can find this transaction on the SAP Easy Access screen under Service.