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 Rule Processing Services


Rule processing, or rule invocation, services is one of the four types of services found in the E-Mail Response Management (ERMS) service manager. There are standard delivered rule processing services available. For more information, see Customizing documentation for Customer Relationship Management (CRM Start of the navigation path ) Next navigation step E-Mail Response Management System Next navigation step Service Manager End of the navigation path .


The integration between the rule processing service, actions, and the service manager is described in automated processing Detailed View .


Rule processing services evaluate a set of predefined rules and determine a set of actions that need to be executed during rule processing.

Rules consist of conditions and actions that are triggered if the conditions evaluate to true. The rule processing services support rules and nested rules. Nested rules are only processed if the condition in the higher level rule is true.

Rule processing starts with the first rule defined within a given policy and continues sequentially with all subsequent rules in exactly the order defined in the rule modeler. All actions that are triggered during rule evaluation are collected and passed back to the service manager. For each of these actions, the service manager determines the appropriate action handler and calls these handlers accordingly.

Special rule processing

The Stop Further Rule Processing action can immediately interrupt rule processing. If this action is triggered, only that actions that have executed to that point are passed to the service manager.

The Invoke Policy action is executed by the service manager after the current policy is completely processed. It is not executed immediately.