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 Priority Mapping

 

The following table shows the mapping of priorities between SAP CRM and the groupware client:

SAP CRM

Synchronization Direction in Which Applicable

Groupware Client

Explanation

Very High

SAP CRM to groupware client

High

There is no Very High priority in Microsoft Outlook or Lotus Notes.

High

Both

High

Not required

Medium

Both

Normal

Not required

Low

Both

Low

Not required

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SAP CRM to groupware client

High

The default priority of appointments and tasks in SAP CRM is Very High.

Medium

Groupware client to SAP CRM

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The default priority of appointments and tasks in Microsoft Outlook is Normal.