SAP Library - Case Management

Start Level 1 Node: Case Management

Case Management

End Level 1 Node: Case Management

Start Level 2 Node: Case

End Level 2 Node: Case

Start Level 2 Node: Case Authorizations

Case Authorizations

End Level 2 Node: Case Authorizations

Start Level 2 Node: Document Management

Document Management

End Level 2 Node: Document Management

Start Level 2 Node: Case Processing in the Interaction Center WebClient

Case Processing in the Interaction Center WebClient

End Level 2 Node: Case Processing in the Interaction Center WebClient

Start Level 2 Node: Expanded CRM Case Management Features

Expanded CRM Case Management Features

End Level 2 Node: Expanded CRM Case Management Features

Start Level 3 Node: Configuring Repetitive Tasks

Configuring Repetitive Tasks

End Level 3 Node: Configuring Repetitive Tasks

Start Level 3 Node: Displaying and Editing Time-Dependent Data

Displaying and Editing Time-Dependent Data

End Level 3 Node: Displaying and Editing Time-Dependent Data

Start Level 3 Node: Sending E-Mails from a Case

Sending E-Mails from a Case

End Level 3 Node: Sending E-Mails from a Case

Start Level 3 Node: Enhanced Authorization Control for Case Access Using ACE

Enhanced Authorization Control for Case Access Using ACE

End Level 3 Node: Enhanced Authorization Control for Case Access Using ACE

Start Level 3 Node: Reassigning Business Partners in Linked Objects

Reassigning Business Partners in Linked Objects

End Level 3 Node: Reassigning Business Partners in Linked Objects

Start Level 3 Node: Case Notes

End Level 3 Node: Case Notes

Start Level 3 Node: Configuring Automatically Created Case Notes

Configuring Automatically Created Case Notes

End Level 3 Node: Configuring Automatically Created Case Notes

Start Level 3 Node: Customizing Case Note Attributes

Customizing Case Note Attributes

End Level 3 Node: Customizing Case Note Attributes

Start Level 3 Node: Enhancing Case Categories

Enhancing Case Categories

End Level 3 Node: Enhancing Case Categories

Start Level 3 Node: Linking Related Cases

Linking Related Cases

End Level 3 Node: Linking Related Cases

Defining a Case Closing Profile

Start Level 3 Node: Archiving CRM Cases

Archiving CRM Cases

End Level 3 Node: Archiving CRM Cases

Start Level 3 Node: Setting the Case Search Scenario

Setting the Case Search Scenario

End Level 3 Node: Setting the Case Search Scenario

Start Level 3 Node: BAdIs for CRM BAPI Parameters

BAdIs for CRM BAPI Parameters

End Level 3 Node: BAdIs for CRM BAPI Parameters

Start Level 3 Node: Importing and Exporting Cases with XI

Importing and Exporting Cases with XI

End Level 3 Node: Importing and Exporting Cases with XI

Start Level 2 Node: Using Additional Object Types with CRM Case Management

Using Additional Object Types with CRM Case Management

End Level 2 Node: Using Additional Object Types with CRM Case Management

Start Level 3 Node: Architecture of CRM Case Management

Architecture of CRM Case Management

End Level 3 Node: Architecture of CRM Case Management

Start Level 3 Node: Creating a Self-Defined Case Record Model

Creating a Self-Defined Case Record Model

End Level 3 Node: Creating a Self-Defined Case Record Model

Start Level 3 Node: Integrating New Object Types into Cases

Integrating New Object Types into Cases

End Level 3 Node: Integrating New Object Types into Cases

Start Level 4 Node: Integrating CRM Business Object Types into the Case Record Model

Integrating CRM Business Object Types into the Case Record Model

End Level 4 Node: Integrating CRM Business Object Types into the Case Record Model

Start Level 4 Node: Integrating Non-CRM Business Object Types into Case Record Model

Integrating Non-CRM Business Object Types into Case Record Model

End Level 4 Node: Integrating Non-CRM Business Object Types into Case Record Model

Start Level 3 Node: Integrating Additional Fields into the UI and Search Function

Integrating Additional Fields into the UI and Search Function

End Level 3 Node: Integrating Additional Fields into the UI and Search Function

Start Level 4 Node: Analyzing Additional Fields with SAP Business Intelligence

Analyzing Additional Fields with SAP Business Intelligence

End Level 4 Node: Analyzing Additional Fields with SAP Business Intelligence

Start Level 4 Node: Additional Customizing Configuration for Case Management

Additional Customizing Configuration for Case Management

End Level 4 Node: Additional Customizing Configuration for Case Management

Start Level 3 Node: Integrating Multilevel Categorization

Integrating Multilevel Categorization

End Level 3 Node: Integrating Multilevel Categorization

Start Level 3 Node: Additional BAdIs for Case Management

Additional BAdIs for Case Management

End Level 3 Node: Additional BAdIs for Case Management

Start Level 4 Node: Enhanced Search Functionality in Cases

Enhanced Search Functionality in Cases

End Level 4 Node: Enhanced Search Functionality in Cases

Start Level 3 Node: Actions for Subsequent Case Processing

Actions for Subsequent Case Processing

End Level 3 Node: Actions for Subsequent Case Processing