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Function documentationReliability

 

This function provides levels to evaluate the reliability of information, as well as the reliability of the source providing the information. The information can pertain to a relationship, or to the description or profile of a person.

For example, if a relationship is said to exist between a suspect and a victim based on a witness account, you would set a reliability level for the witness, and another for the information concerning the relationship between suspect and victim.

If you obtain further information during the investigation that confirms or negates the original reliability evaluation, you can update the information and provide supporting comments.

While default levels are provided for both types of reliability, you can customize your own. You can also assign icons to assess overall reliability at a glance, for example, a green circle icon to indicate a combination of information and source reliability that is considered highly trustworthy. The rating is the average value of both types of reliability.

You can also link the reliability evaluation to a specific investigative activity and a responsible agency.

Integration

Reliability settings are included in the attributes you can set for a relationship.

Prerequisites

You have performed the following tasks in Customizing for Customer Relationship Management:

  • You have defined the levels to be used when evaluating the reliability of a source providing information about a relationship under Start of the navigation path Industry-Specific Solutions Next navigation step Public Sector Next navigation step Investigative Case Management Next navigation step General Settings Next navigation step Reliability Next navigation step Define Source Reliability Types End of the navigation path.

  • You have defined the levels to be used when evaluating the reliability of information provided about a relationship under Start of the navigation path Industry-Specific Solutions Next navigation step Public Sector Next navigation step Investigative Case Management Next navigation step General Settings Next navigation step Reliability Next navigation step Define Information Reliability Types End of the navigation path.

  • You have defined the icons to be used when assessing the overall reliability of a relationship under Start of the navigation path Industry-Specific Solutions Next navigation step Public Sector Next navigation step Investigative Case Management Next navigation step General Settings Next navigation step Reliability Next navigation step Define Icons for Reliability Type Combinations End of the navigation path.

Activities

  • Select the source reliability level.

  • Select the information reliability level.

More Information

Relationship