In SAP CRM, the entry and processing functions for contracts and orders are used by the Telecommunications, Utilities, Public Sector, and Waste & Recycling solutions. Master data can be entered in SAP CRM in order to control business transactions in the backend IS system.

In the business agreement, you can store controlling data for long-term business relationships with a business partner.

This data controls processes in invoicing, contract accounts receivable and payable, taxation, and correspondence processing. You can define several business agreements for each business partner.

You can activate the business agreement function in Customizing. The function allows you to connect the SAP ERP component FI-CA in the SAP system with SAP CRM.

In the case of a business transaction, the system maintains the allocation of the transaction to a business agreement. Invoicing documents for the business transaction are submitted to the active FI-CA in the SAP system.

When processing business transactions (order or contract creation), you can have the system determine an appropriate business agreement. For more information, see Customizing for Customer Relationship Management under  Master Data Business Partner Business Agreement Create Business Agreement .