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Function documentationReading Reminders

 

If no billing-relevant reading is available at a specific point in time, you can send a reading reminder to the respective partner. From the usage overview, the system generates a reading reminder for the item that requires a reading.

Each reading reminder is valid for a specific settlement period.

Integration

You have the option to integrate intelligent device management (IDM) software by means of an outbound Web service. Reading reminders can be sent automatically to the IDM software, which creates counter readings in the usage overview of the relevant usage-based service contracts.

Prerequisites

  • You have made the following settings in Customizing for Customer Relationship Management under Start of the navigation path Transactions Next navigation step Settings for Contracts Next navigation step Additional Settings for Service Contracts Next navigation step Settings for Usage-Based Service Contracts Next navigation step Usage Recording End of the navigation path:

    • Defined the output channel (such as e-mail or letter) and medium for reading reminders in the activities Define Output Channel for Reading Reminders and Start of the navigation path Business Add-Ins (BAdIs) Next navigation step BAdI: Implement Additional Media for Output of Reading Reminders End of the navigation path.

    • Defined when reading reminders are sent in the activity Define Messaging Sequence for Reading Reminders.

      Recommendation Recommendation

      We recommend creating messaging sequence “0001”, as the system uses this messaging sequence by default if no other messaging sequence is specified for the contract.

      End of the recommendation.

  • For each contract item, you have specified a messaging sequence in the Control Data assignment block, unless you want the system to use the sequence “0001”.

  • For information on setting up integration with IDM software, see SAP Note 1222954Information published on SAP site.

Activities

You create and send reading reminders on the SAP Easy Access screen under Start of the navigation path Service Next navigation step Usage-Based Billing Next navigation step Reading Reminders End of the navigation path.