You can use this function to terminate a service contract, either at a customer’s request or of your own accord.

Quotation processing is possible for this change process. You can create a quotation for contract termination in the system. This quotation is based on the existing service contract. The system uses this quotation to create the termination contract. Define an end date for the validity period. If the single contract is assigned to a pool contract, cancel the pool linkage. Enter a dismantling reading for the device. The system terminates the contract on the validity date you defined. In case of early termination, the system calculates the fee (if any) for the customer automatically. For a leased product, the system generates a returns item under the physical product.

The change process takes place at item level.

This change process is defined in Customizing under the technical name TERM.