You can use this function to cancel an item in the service contract. The item must have status Certificate of Acceptance for you to be able to cancel it. The system uses this change process to set the status of the quotation to In Process. You can then accept the quotation again. The system sets the status of the item in the contract to Cancelled.

The change process takes place at item level.

This change process is defined in Customizing under the technical name CCOA.