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Function documentationSpecifics for CRM Web Channel: Sales

 

Compared to CRM Enterprise, the following specifics apply to CRM Web Channel in the Sales area.

Prerequisites

In Customizing for Customer Relationship Management, you have made settings for CRM Web Channel, by choosing Start of the navigation path Web Channel Next navigation step E-Commerce End of the navigation path.

Features

  • Product determination

    You can only use product determination in the CRM Web Channel business-to-business scenario. This function is not supported in the CRM Web Channel business-to-customer scenario.

    For more information, see Product Determination in CRM Enterprise.

  • Structured products in the business transaction

    You can display structured products in the CRM Web Channel B2B and B2C Web shops. Structured products are displayed in transactions as a main item containing the header product, and subitems containing the component products. You can display structured products in the Web shop in sales orders, sales order templates, quotations, and contracts, and you can do so in the following ways:

    • Main item only

      In this case, subitems are not displayed.

    • Main item and subitems

      In this case, main item and subitems are displayed. This is the default setting in the Web shop.

      You enable this feature in the Extended Configuration Management (XCM) of CRM Web Channel. For more information, see the configuration documentation for CRM Web Channel in SAP Solution Manager.

    • Main item, subitems, and subitem details (only in B2B CRM Web Channel)

      In this case, the main item and subitems are displayed. This is the default setting in the Web shop. You can disable this feature in the Extended Configuration Management (XCM) of CRM Web Channel. In addition, there is an icon for each subitem which you can use to switch to the details of the subitem details. This function is only available in the B2B Web shop. For more information, see the configuration documentation for CRM Web Channel in SAP Solution Manager. You can only make changes to main items, not subitems.

    For more information, see Structured Products in the Business Transaction in CRM Enterprise.

  • Batch characteristics in the sales transaction

    In the shopping basket, you can enter values for batch characteristics that are used for batch determination. In the product catalog, this is not possible. Alternatively, you can enter a batch number or select a batch number from the most recent 20 orders and then create a new order for this batch.

    The following Business Add-In (BAdI) is available for entering batch characteristics:

    BAdI for adjusting the number of characteristics for batches in ISA-B2B (CRM_BATCH_ISA_BADI)

    For more information, see Batch Characteristics in Sales Transaction in CRM Enterprise.

  • Free goods

    You can offer free goods in your B2B and B2C Web shops to encourage your customers to order greater quantities when they order a certain quantity of a product. You can display free goods in the Web shop when you create and change orders.

    It is possible to use both inclusive and exclusive bonus quantity free goods types in the Web shop. You can configure free goods in your Web shop using scales or particular calculation types.

    Note Note

    If you determine free goods in the Web shop by using scales and the customer enters an order quantity that is too small to receive free goods, the system informs the customer in a message how many products he needs to buy to be granted free goods.

    If you determine free goods in the Web shop by using calculation types and the customer enters an order quantity that is too small to receive free goods, the system does not inform the customer about the quantity that he or she needs to buy to be granted free goods.

    For more information, see Free Goods in CRM Enterprise.

    End of the note.

  • Processing grid products

    In the settings for the user session, you can define whether the price and stock information is displayed for the individual characteristics combinations in the grid.

    The subitems that belong to a grid product are first displayed in the shopping basket.

    You can use grid products for the following transaction types:

    • Request for quotation

    • Quotation

    • Sales order

    • Order template