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Function documentationSpecifics for CRM Web Channel: Product Catalog

 

Compared to CRM Enterprise, the following specifics apply to the product catalog in the Master Data area.

Prerequisites

  • In Customizing for Customer Relationship Management, you have made settings for the product catalog, by choosing Start of the navigation path Master Data Next navigation step Product Catalog End of the navigation path.

  • You need to have installed CRM Web Channel and set up the Web Crawler Enablement Application on the SAP Web AS Java 7.00 server engine.

Features

  • Collaborative views

    You can also enable the use of collaborative views in the Partner Channel Management and CRM Web Channel Web shops. For more information, see Collaborative Views in the product catalog.

  • Organizational unit

    It is mandatory to maintain the responsible organizational unit (sales organization, distribution channel, and header division) in the product catalog variant if you want to use the product catalog in a Web shop. When you have additionally maintained the responsible sales organization, the runtime of organizational data determination is better when a sales order is created.

    For more information, see Catalog Variant in the product catalog.

  • Catalog determination

    You use catalog determination when using catalog views for Web shop customers. According to the catalog view to which the business partner is assigned in SAP CRM, the system displays this view when the customer logs on to the Web shop. The views can be personalized customer-specific views, or Web shop-specific views.

    Note Note

    To set up catalog determination in the Web shop you need to select the flag Catalog Determination on the Catalog tab page in the Shop Management application.

    For more information, see Catalog View in the product catalog.

    End of the note.

  • Personalized views

    The system determines which view is shown in the Web shop, according to which business partner is logged on. If the business partner is assigned to more than one view, he can choose which view is to be displayed.

    Example Example

    You have created a catalog variant with two areas; Laptops and Accessories. Business partner A is only to be allowed to buy laptops from you, business partner B is additionally to be allowed to buy accessories.

    You create two catalog views: View 1, containing the area Laptops, and View 2, containing the areas Laptops and Accessories. You assign business partner A to View 1 and business partner B to View 2. When business partner A logs on, the system checks the authorizations and displays catalog View 1. When business partner B logs on, catalog View B is displayed.

    For more information, see Catalog View in the product catalog.

    End of the example.

  • Web shop-specific views

    All Web shop customers see the same catalog view, which you assign to the shop on the Catalog tab page in the Shop Management application.

    • If you have specified a catalog and a variant, but no view, all areas and products are displayed in the Web shop for the specified catalog variant.

    • If you have specified a catalog, a variant, and a view, only specific areas and products are displayed in the Web shop.

      Example Example

      You create a reduced catalog view of your standard product catalog for use during a sale period, because not all standard items or prices in the catalog are relevant for the sale. You assign the catalog view directly to the Web shop, so all customers entering the Web shop see the sale catalog view and not the standard catalog view.

      End of the example.

    For more information, see Catalog View in the product catalog.

  • Collaborative views

    In addition to catalog views, you can also enable the setup of collaborative views by superusers. Collaborative views are created by superusers of an organization for their employees.