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Function documentationERMS Simulator


The ERMS Simulator allows an interaction center (IC) manager to simulate the results of new or changed rules contained in rule policies that are used for e-mail handling . IC managers also see a detailed view of the resulting actions and categorizations for those e-mails. An IC manager can run the simulation in the background and have the result sent to an e-mail address.

The functions in the ERMS Simulator are available in the CRM WebClient UI.


  • You have created rule policies in the CRM WebClient UI.

  • You have set up and actively used ERMS to process incoming e-mails.