SAP Business Workflow
In SAP CRM, workflow scenarios are supported in several areas. These scenarios are described in this documentation.
You need to have completed the Customizing steps for the SAP Business Workflow. You can check your Customizing settings in the implementation guide (IMG) by choosing . If the Customizing settings are incomplete, carry out automatic Customizing.
You can find introductory and general information about the SAP Business Workflow under WebFlow Engine (BC-BMT-WFM).