Solution Details

You can use solution details to describe solutions. Users can conduct searches based on this information.

Field	Use
Solution Type	Highest level at which you can categorize a solution. Depending on how your system administrator has configured the solution type, it can determine: Default value for the Solution Subtype field and the other possible values for this field. Catalog to be used if you specify a task when maintaining a solution of this solution type. Default value for the Problem Type field. When you create a solution of this solution type and go to create a problem and link it to the solution, this default value is proposed automatically. Note System administrators can configure solution types in Customizing for Customer Relationship Management, by choosing Enterprise Intelligence Solution Database Solutions Define Solution Types . End of the note.
Solution Subtype	Subdivision of the solution type. For example, if you have the solution type Computer Accessories, you may want the solution subtypes Ergonomic Accessories, Media Storage, Printer Accessories, and so on. Solution subtypes are defined by your system administrator in Customizing for Customer Relationship Management, by choosing Enterprise Intelligence Solution Database Solutions Define Solution Subtypes for Each Solution Type .
Valid-From Date	Date from which the solution record is valid.
Valid-To Date	Date to which the solution record is valid.