Sales Quotation and Order Management
Sales Transactions
Products
Product Configuration in Sales Transactions
Variant Matching in Sales Transactions
Structured Products in the Business Transaction
Example 1: Sales Order With Structured Product
Example 2: After Raising the Quantity for the Header Product
Example 3: After Adding a Schedule Line for the Header Product
Batches in the Sales Transaction
Batch Characteristics in the Sales Transaction
Item Proposals in Sales Transactions
Product Proposals in Sales Transactions
Product Determination
Product Substitution
Product Catalog Display in CRM WebClient UI
Planned Costs from SAP ERP
Entry of ERP Sales Documents in SAP CRM
Data Exchange for Sales Transactions: CRM Enterprise ERP System
Changing Business Transactions Transferred to SAP ECC
Data Exchange for Sales Transactions: CRM Enterprise CRM Mobile
Quotation
Processing Quotations
Availability Information Using SAP ERP
Approving Quotations
Workflow for Approving Quotations
Workflow for Automatically Releasing Quotations
Sales Orders
Approval Process for Price Changes in Sales Orders
Mass Change for Sales Orders
Executing Mass Changes for Sales Transactions
Executing Mass Changes in the Background
Processing Grid Products in the Sales Order
Example of Use of Grid Products
Usage of Latest Delivery Date
Checks for the Sales Order
Check for Duplicate Purchase Order Numbers
Duplicate Check
Quantity Checks in the Sales Order
Rating Procedure and Credit Rating Check in SAP CRM
Automatic Credit Check and Commitment Notification in Credit Man
Partner/Product Range Check
Listing Checks
Determining the Tax Rate
Using External Reference IDs
Shipping-Related Functions
Proposing Requested Delivery Date in the Header
Availability Check
Schedule Lines
Committing Business Transaction Items for Delivery
Example 1: Calculation of the Commitment Date
Example 2: Calculation of the Commitment Date
Example 3: Calculation of the Commitment Date
Signaling Differing Supplier Confirmations
Grouping Sales Order Items for Delivery
Delivery Group
Delivering All Items With One Delivery (Complete Delivery)
Delivering Several Items With One Delivery
Delivering One Item With One Delivery
Delivery Group: Examples
Example: Later Confirmed Delivery Date
Example: No Confirmed Delivery Date
Example: Partial Delivery
Definition of Route, Carrier, and Means of Transport
Internal Quality Inspection for Order Items
Creating Outbound Packing Instructions
Using the Handling Indicator
Service Recall Processing: Exchange of Defective Products
Service Recall Orders
Creating Sales Order Templates
Creating a Product Service Letter
Example of Service Recall Processing
Multiple Usage of Objects in Service Recall Orders
SPM Functions in Sales Order Management
Provider Orders
Creating Provider Orders for Locking- and Unlocking Services
Settling Recurring and One-Time Fees
Maintenance Framework for Business Transactions
Provider Contracts