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Component documentationElectronic Toll Collection

 

You use this component to manage customer contracts in an interaction center environment. Tolling companies can use the SAP Electronic Toll Collection package to improve how they handle customer contracts. SAP Electronic Toll Collection offers a number of features that facilitate the tolling service for both interaction center agents and customers.

Integration

Integration with SAP ERP 6.0 means that all master data and transactional data that has been accumulated over time for the contracts can be integrated with SAP Customer Relationship Management (SAP CRM). For example, business partner and contract items are replicated in the ERP system, along with transactional data such as invoices and EDRs (Event Detail Records). SAP Electronic Toll Collection is integrated with the Billing and Invoicing features in SAP for Telecommunications in SAP CRM 7.0 and with Customer Care features in Contract Accounts Receivable and Payable (FI-CA) in SAP ERP 6.0. For more information, see the references below.

Business Partner

SAP Application Component

Tolling company

SAP CRM 7.0

SAP ECC 6.0; ERP EHP04

Features

SAP Electronic Toll Collection offers the following business processes, for which various useful functions are delivered:

  • Customer and Contract Identification

    • Customer Search

    • Contract Search

  • Creation of New Contracts and Business Agreements

    • Creation of Contracts

    • Maintenance of Contract Data

    • Creation of Business Agreements

  • Top-Up Processing

    • Top-Up Methods

  • Customer Change Requests

    • Changing Customer and Contract Data

  • Locking a Service

    • Maintenance of Customer-Requested Locks

More Information

For related information on Billing and Invoicing in SAP for Telecommunications, see:

  • Start of the navigation path http://help.sap.comInformation published on SAP site Next navigation step SAP ERP Next navigation step SAP ERP Enhancement Packages Next navigation step SAP enhancement package 4 for SAP ERP 6.0 Next navigation step Billing in Contract Accounts Receivable and Payable End of the navigation path

  • Start of the navigation path http://help.sap.comInformation published on SAP site Next navigation step SAP ERP Next navigation step SAP ERP Enhancement Packages Next navigation step SAP enhancement package 4 for SAP ERP 6.0 Next navigation step Invoicing in Contract Accounts Receivable and Payable End of the navigation path

  • Start of the navigation path http://sdn.sap.comInformation published on SAP site Next navigation step Service-Oriented Architecture Next navigation step Explore Enterprise Services Next navigation step ES Workplace End of the navigation path

    • Start of the navigation path Convergent Invoicing End of the navigation path

    • Start of the navigation path Credit management End of the navigation path

    • Start of the navigation path Complaint management End of the navigation path

    • Start of the navigation path Electronic Bill Presentment and Payment End of the navigation path

For related information on Customer Care in Contract Accounts Receivable and Payable (FI-CA), see:

  • Start of the navigation path http://help.sap.comInformation published on SAP site Next navigation step SAP Business Suite Next navigation step SAP Customer Relationship Mgmt Next navigation step SAP CRM 2007 6.0 Next navigation step Application Help Next navigation step SAP Customer Relationship Mgmt Next navigation step Components and Functions Next navigation step Functions for Service Industries Next navigation step Functions in Interaction Center for Financial Customer Care End of the navigation path

For general information on Contract Accounts Receivable and Payable (FI-CA), see Start of the navigation path http://help.sap.comInformation published on SAP site Next navigation step SAP for Industries Next navigation step SAP Contract Accounts Rec. and Pay End of the navigation path