You can configure user management to notify users about specific events by e-mail. For example, when the administrator creates a user account an e-mail is sent to the user informing him or her that an account has been created.
· The system provides you with the following function-based placeholders for e-mail addresses:
○ Admin
Use this placeholder for a central e-mail address for all administrators.
○ System
Use this placeholder as a default e-mail address when no other e-mail address is available.
○ Workflow
Use this place holder to sort notification e-mail to the administrator, by the sender address.
You configure these placeholders when you configure e-mail notification.
· The table below summarizes who receives e-mail notification from whom and when. The e-mail address the system uses for recipient and sender is based on whether an e-mail address is defined for the user or the placeholder (Admin, Workflow, or System). The system checks the list in order and if it finds an e-mail address for the user or placeholder, the system uses the value it found for the sender or recipient. Without e-mail addresses for the sender and recipient, the system cannot send an e-mail. For example, if an administrator creates a user account and the administrator does not have an e-mail address in his or her profile, the system cannot send an e-mail informing the user that an account has been created.
All notification events are enabled by default.
List of Notification Events and Addresses Used
Direction |
Notification Event |
Recipient Address |
Sender Address |
To the administrator |
● User requests a new password ● User requests help with logon problem ● User requests membership in a company |
... 1. Admin e-mail address 2. E-Mail address of the first administrator found * 3. System e-mail address |
... 1. Workflow e-mail address 2. E-Mail address of the user currently logged in 3. System e-mail address |
To the user from the system |
● User successfully registers self ● User successfully requested a new password |
E-mail address of the user currently logged in |
1. Admin e-mail address 2. System e-mail address |
To the user from the administrator |
● Administrator creates user account ● Administrator deletes user account ● Administrator approves user for a company ● Administrator denies user for a company ● Administrator locks user account ● Administrator unlocks user account ● User account created by import ● User account updated by import ● Administrator changes a user’s password |
E-Mail address of the affected user |
1. Admin e-mail address 2. E-Mail address of the administrator currently logged in 3. System e-mail address |
* When the system attempts to find an administrator, it searches for a user assigned to a role, which includes the UME action UME.Manage_All. If you are using SAP NetWeaver Portal, the system searches for a user assigned to the role User Admin or Super Administration.
● The system sends e-mails in the language of the receiving user. If no language is defined for the user, the system language is used.
If an administrator with language English creates a user with language Japanese, the user receives an e-mail in Japanese informing him or her that a user has been created for him.
● To improve system performance, the system sends e-mails asynchronously. Programs do not need to wait for the SMTP server to respond. Instead a separate processor handles the sending of e-mail. You can disable this feature.
● To configure notification e-mails, see Configuring E-Mail Notification.
● You can change the text of the notification e-mails as described in Changing the Texts of Notification E-Mails.