Start Level 1 Node: Interaction Center WebClientInteraction Center WebClientEnd Level 1 Node: Interaction Center WebClient
   Start Level 2 Node: Specifics for Interaction Center: Business TransactionsSpecifics for Interaction Center: Business TransactionsEnd Level 2 Node: Specifics for Interaction Center: Business Transactions
      Start Level 3 Node: Specifics for Interaction Center: CRM Business TransactionsSpecifics for Interaction Center: CRM Business TransactionsEnd Level 3 Node: Specifics for Interaction Center: CRM Business Transactions
      Start Level 3 Node: Specifics for Interaction Center: IC Business TransactionsSpecifics for Interaction Center: IC Business TransactionsEnd Level 3 Node: Specifics for Interaction Center: IC Business Transactions
         Start Level 4 Node: Specifics for Interaction Center: MarketingSpecifics for Interaction Center: MarketingEnd Level 4 Node: Specifics for Interaction Center: Marketing
         Start Level 4 Node: Specifics for Interaction Center: SalesSpecifics for Interaction Center: SalesEnd Level 4 Node: Specifics for Interaction Center: Sales
         Start Level 4 Node: Specifics for Interaction Center: ServiceSpecifics for Interaction Center: ServiceEnd Level 4 Node: Specifics for Interaction Center: Service
            Start Level 5 Node: Creation of Service Confirmations for Service TicketsCreation of Service Confirmations for Service TicketsEnd Level 5 Node: Creation of Service Confirmations for Service Tickets
         Start Level 4 Node: Follow-Up in the Interaction Center WebClientFollow-Up in the Interaction Center WebClientEnd Level 4 Node: Follow-Up in the Interaction Center WebClient
   Start Level 2 Node: Communication Management SoftwareCommunication Management SoftwareEnd Level 2 Node: Communication Management Software
      Start Level 3 Node: Business Process PushBusiness Process PushEnd Level 3 Node: Business Process Push
      Start Level 3 Node: ERMS E-Mail PushERMS E-Mail PushEnd Level 3 Node: ERMS E-Mail Push
      Start Level 3 Node: Queue StatusQueue StatusEnd Level 3 Node: Queue Status
      Start Level 3 Node: Agent DashboardAgent DashboardEnd Level 3 Node: Agent Dashboard
   Start Level 2 Node: ToolbarsToolbarsEnd Level 2 Node: Toolbars
   Start Level 2 Node: Specifics for Interaction Center: Marketing PermissionSpecifics for Interaction Center: Marketing PermissionEnd Level 2 Node: Specifics for Interaction Center: Marketing Permission
      Start Level 3 Node: Marketing Permissions: Agent GuidanceMarketing Permissions: Agent GuidanceEnd Level 3 Node: Marketing Permissions: Agent Guidance
      Start Level 3 Node: Defining AttributesDefining AttributesEnd Level 3 Node: Defining Attributes
   Start Level 2 Node: Shared Service CenterShared Service CenterEnd Level 2 Node: Shared Service Center
      Start Level 3 Node: IT Service DeskIT Service DeskEnd Level 3 Node: IT Service Desk
      Start Level 3 Node: Employee Interaction CenterEmployee Interaction CenterEnd Level 3 Node: Employee Interaction Center
      Start Level 3 Node: Accounting Interaction CenterAccounting Interaction CenterEnd Level 3 Node: Accounting Interaction Center
   Start Level 2 Node: Client SwitchClient SwitchEnd Level 2 Node: Client Switch
   Start Level 2 Node: Web Services IntegrationWeb Services IntegrationEnd Level 2 Node: Web Services Integration
   Start Level 2 Node: Transaction LauncherTransaction LauncherEnd Level 2 Node: Transaction Launcher
      Start Level 3 Node: Defining Transaction Launcher Logical Systems and URLsDefining Transaction Launcher Logical Systems and URLsEnd Level 3 Node: Defining Transaction Launcher Logical Systems and URLs
   Start Level 2 Node: Interaction Center WebClient User InterfaceInteraction Center WebClient User InterfaceEnd Level 2 Node: Interaction Center WebClient User Interface
   Start Level 2 Node: Scratch PadScratch PadEnd Level 2 Node: Scratch Pad
   Start Level 2 Node: Alerts and MessagesAlerts and MessagesEnd Level 2 Node: Alerts and Messages
      Start Level 3 Node: Creating AlertsCreating AlertsEnd Level 3 Node: Creating Alerts
   Start Level 2 Node: Broadcast MessagingBroadcast MessagingEnd Level 2 Node: Broadcast Messaging
   Start Level 2 Node: Interaction RecordInteraction RecordEnd Level 2 Node: Interaction Record
   Start Level 2 Node: Activity ClipboardActivity ClipboardEnd Level 2 Node: Activity Clipboard
   Start Level 2 Node: Account Identification/Account Fact SheetAccount Identification/Account Fact SheetEnd Level 2 Node: Account Identification/Account Fact Sheet
   Start Level 2 Node: Defining Product SearchesDefining Product SearchesEnd Level 2 Node: Defining Product Searches
   Start Level 2 Node: ChatChatEnd Level 2 Node: Chat
   Start Level 2 Node: E-MailE-MailEnd Level 2 Node: E-Mail
      Start Level 3 Node: Smart ResponsesSmart ResponsesEnd Level 3 Node: Smart Responses
      Start Level 3 Node: Standard ResponsesStandard ResponsesEnd Level 3 Node: Standard Responses
   Start Level 2 Node: Fax and LetterFax and LetterEnd Level 2 Node: Fax and Letter
   Start Level 2 Node: Agent Inbox in the Interaction Center WebClientAgent Inbox in the Interaction Center WebClientEnd Level 2 Node: Agent Inbox in the Interaction Center WebClient
      Start Level 3 Node: Agent InboxAgent InboxEnd Level 3 Node: Agent Inbox
      Start Level 3 Node: Basic Settings for the Agent InboxBasic Settings for the Agent InboxEnd Level 3 Node: Basic Settings for the Agent Inbox
         Start Level 4 Node: Assigning Agents for E-Mail HandlingAssigning Agents for E-Mail HandlingEnd Level 4 Node: Assigning Agents for E-Mail Handling
         Start Level 4 Node: Defining Routing Rules for E-MailsDefining Routing Rules for E-MailsEnd Level 4 Node: Defining Routing Rules for E-Mails
         Start Level 4 Node: Additional E-Mail Routing RulesAdditional E-Mail Routing RulesEnd Level 4 Node: Additional E-Mail Routing Rules
         Start Level 4 Node: Define Recipient Profile for ForwardingDefine Recipient Profile for ForwardingEnd Level 4 Node: Define Recipient Profile for Forwarding
         Start Level 4 Node: Define Quick SearchesDefine Quick SearchesEnd Level 4 Node: Define Quick Searches
   Start Level 2 Node: Business Transaction RoutingBusiness Transaction RoutingEnd Level 2 Node: Business Transaction Routing
   Start Level 2 Node: Knowledge Search in SAP CRMKnowledge Search in SAP CRMEnd Level 2 Node: Knowledge Search in SAP CRM
   Start Level 2 Node: CampaignsCampaignsEnd Level 2 Node: Campaigns
   Start Level 2 Node: Interaction Center Manager DashboardInteraction Center Manager DashboardEnd Level 2 Node: Interaction Center Manager Dashboard
   Start Level 2 Node: Interaction Center Manager SettingsInteraction Center Manager SettingsEnd Level 2 Node: Interaction Center Manager Settings
   Start Level 2 Node: Business Transaction AssignmentsBusiness Transaction AssignmentsEnd Level 2 Node: Business Transaction Assignments
   Start Level 2 Node: Call List ManagementCall List ManagementEnd Level 2 Node: Call List Management
      Start Level 3 Node: Call List AssignmentCall List AssignmentEnd Level 3 Node: Call List Assignment
      Start Level 3 Node: Call List MaintenanceCall List MaintenanceEnd Level 3 Node: Call List Maintenance
         Start Level 4 Node: Call List InterfaceCall List InterfaceEnd Level 4 Node: Call List Interface
         Start Level 4 Node: Generating Planned Call Lists from Business Partner Call TimesGenerating Planned Call Lists from Business Partner Call TimesEnd Level 4 Node: Generating Planned Call Lists from Business Partner Call Times
         Start Level 4 Node: Archiving Call ListsArchiving Call ListsEnd Level 4 Node: Archiving Call Lists
      Start Level 3 Node: Call List SynchronizationCall List SynchronizationEnd Level 3 Node: Call List Synchronization
      Start Level 3 Node: Call List and Business Transaction SynchronizationCall List and Business Transaction SynchronizationEnd Level 3 Node: Call List and Business Transaction Synchronization
      Start Level 3 Node: Automated DialingAutomated DialingEnd Level 3 Node: Automated Dialing
      Start Level 3 Node: Call List Attributes and StatisticsCall List Attributes and StatisticsEnd Level 3 Node: Call List Attributes and Statistics
      Start Level 3 Node: Call List ExecutionCall List ExecutionEnd Level 3 Node: Call List Execution
   Start Level 2 Node: Interactive ScriptingInteractive ScriptingEnd Level 2 Node: Interactive Scripting
      Start Level 3 Node: Interactive Script EditorInteractive Script EditorEnd Level 3 Node: Interactive Script Editor
         Start Level 4 Node: Creating QuestionsCreating QuestionsEnd Level 4 Node: Creating Questions
         Start Level 4 Node: Creating AnswersCreating AnswersEnd Level 4 Node: Creating Answers
         Start Level 4 Node: Creating ActionsCreating ActionsEnd Level 4 Node: Creating Actions
         Start Level 4 Node: Creating ScriptsCreating ScriptsEnd Level 4 Node: Creating Scripts
         Start Level 4 Node: TemplatesTemplatesEnd Level 4 Node: Templates
            Start Level 5 Node: Templates in SAP CRMTemplates in SAP CRMEnd Level 5 Node: Templates in SAP CRM
         Start Level 4 Node: Assigning Scripts to Call ListsAssigning Scripts to Call ListsEnd Level 4 Node: Assigning Scripts to Call Lists
         Start Level 4 Node: Translating ScriptsTranslating ScriptsEnd Level 4 Node: Translating Scripts