Defining Attributes
You can define rule policies in the rule modeler to alert interaction center (IC) agents to restrictions for an account or contact due to marketing permissions. For this purpose, entries are available in the rule modeler in the rule modeler context Intent Driven Interaction (IC
WebClient)
for the following IC communication channels:
Chat
E-Mail
Fax
Letter
Phone
If you have defined further communication channels as relevant for marketing permissions in Customizing for Customer Relationship Management
under 
Master Data
Business Partner
Define
Settings for Marketing Permissions
, you have to define attributes for these communication channels for use in the rule modeler.
Prerequisites
You have activated the business function Marketing Permission (CRM_MKT_PERMISSION
).
Procedure
Copy service class
CL_CRM_IC_F_G_MP
to your namespace.Adjust the service class to include the communication channel.
In Customizing for
Customer Relationship Management
under Interaction Center WebClient
Additional Functions
Intent-Driven Interactions
Service Manager
Define Services
, create a service in your namespace, for example service Z_FG_IC_MP
, and assign the adjusted service class to the service.In Customizing for
Customer Relationship Management
under Interaction Center WebClient
Additional Functions
Intent-Driven Interactions
Define Repository
, copy one of the following attributes for context ICRULE
(Intent Driven Interaction (IC WebClient)
to your namespace:MKTPERM_CHT
(Marketing: Chat
)MKTPERM_FAX
(Marketing: Fax
)MKTPERM_INT
(Marketing: Letter
)MKTPERM_LET
(Marketing: E-Mail
)MKTPERM_TEL
(Marketing: Phone
)
Change the technical name and description of the attribute, and replace service
FG_IC_MP
with serviceZ_FG_IC_MP
.