Compared to CRM Enterprise, the following specifics apply to the interaction center (IC) in the marketing area. These specifics apply only if you have chosen to use the IC-specific business transactions rather than the standard CRM business transactions. For more information, see Specifics for Interaction Center: Business Transactions.
References to Campaigns
Telesales (Inbound)
In the IC, you enter the campaign ID manually in the header of the sales order or in individual sales order items.
Telesales (Outbound)
If you create a sales order for an activity in the IC, the system automatically copies the campaign ID to the header of the sales order.