Show TOC

Function documentationSpecifics for Interaction Center: Marketing

 

Compared to CRM Enterprise, the following specifics apply to the interaction center (IC) in the marketing area. These specifics apply only if you have chosen to use the IC-specific business transactions rather than the standard CRM business transactions. For more information, see Specifics for Interaction Center: Business Transactions.

Features

  • References to Campaigns

    • Telesales (Inbound)

      In the IC, you enter the campaign ID manually in the header of the sales order or in individual sales order items.

    • Telesales (Outbound)

      If you create a sales order for an activity in the IC, the system automatically copies the campaign ID to the header of the sales order.