Note
The following information applies only if you have chosen to use the IC-specific business transactions rather than the standard CRM business transactions. For more information, see Specifics for Interaction Center: Business Transactions.
You can use this report to automatically transfer data from manual time recording in the service ticket into a service confirmation.
You have assigned a product for each activity description number in Customizing for Customer Relationship Management
under .
You can call report CRM_TIMEREP_CREATE_SERVCONF
either using transactions SA38 and SE38 or under in SAP CRM.
To create a valid service confirmation with the product, the transaction type and item categories you are using must be suitable for use in service confirmation documents. If necessary, make the corresponding settings in Customizing for Customer Relationship Management
under and . For more information, see the documentation for these activities.
This report evaluates the data that is assigned to activity description numbers. During this process, the product that is assigned to an activity description number is automatically transferred to the service confirmation. For each report, the system can generate a service confirmation for exactly one service ticket.
This report is based on copy control. So, when you execute this report, you create a service confirmation as a follow-up transaction to the corresponding service process.
For more information about service confirmations, see Service Confirmations.
For more information about copying control, see the Customizing for Customer Relationship Management
under .