User interface for the Call List Maintenance
transaction
in the Interaction Center (IC) that provides a means for supervisors to view,
manage, and control call lists.
On the SAP Easy Access
screen, choose .
The supervisor screen is divided into several sections:
Screen Area |
Description |
---|---|
|
You can use drag and drop to add various call list objects that
are reviewed and managed often to this section. You can also create folders
to manage your favorites. When call lists are placed in this area, the system
creates a link to the call list in the You can place call lists, calls, assignments, and search queries
into Caution If you choose End of the caution. |
|
This tab is used to search for call lists or other objects associated to call lists. |
|
Displays all call lists that exist in the system, regardless of who created or is responsible for them. |
|
You can:
|
|
You can define a |
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You can:
|
The following screen areas appear after selecting a call list:
Screen Area |
Description |
---|---|
General |
|
Execution Progress |
Displays Call List Statistics. |
Execution Control |
Displays call list dispatching and processing rules that are assigned to the call list. You define these rules in Customizing by choosing Call List Statistics. and . For more information, see corresponding IMG activity documentation and |
There are several inboxes that can be used to help separate and organize call lists in the call list hierarchy as described above:
Interaction Center Inbox
Call List Type Inbox
My Root Call List
The rules to determine which inbox is used when call lists are
created in the Generate Business Transactions and Call Lists
transaction
are:
The system determines if there is a Root Call List for the user and uses this, if one exists.
If there is no Root Call List, then the system uses the Interaction Center Inbox, if one exists.
If there is no Interaction Center Inbox, then the system uses the Call List Type Inbox, if one exists.
If there is no Call List Type Inbox, then system creates the call list in the top most level in the call list hierarchy.
You can change the screen layout:
To choose which tabs are visible, use
.To rotate or change the section on the screen, use
.To hide the navigation area, use
.Note
You must use the Exit
icon to save
your settings. Once you apply changes to these settings, the system applies
them every time you access this transaction.
It is also possible to change the content area by using a context menu to hide, show, or remove columns, adjust column width, hide or show toolbars, and hide or show icon text.