Displays the current date and time (default display) or queue.

If queue information is available, then an arrow is shown after the date. You can click on the arrow to show which queue the current incoming contact was sent to.

Clicking on the arrow again returns the current date and time.

Displays a tool tip with a quick view of multichannel information.

The queue status tooltip displays the channels you are working in, for example, e-mail, chat, and telephony, specific phone numbers and e-mail addresses from which you can receive inquiries, and all queues to which to are currently assigned.

The queue status tool tip is only available if the connection to the relevant system is currently available.

Displays the Agent Dashboard.

If you click on the queue status, the agent dashboard is displayed.