Interaction Center WebClient User Interface
These are the areas you see on the page:
Area | Use |
|---|---|
Title Bar | Displays an interaction center title. |
Account Info | Displays info about the account, such as contact person and company. |
Temporary workspace that you can use as an electronic notepad to store miscellaneous information during an interaction. | |
Provides a collection of tools tailored to your work in different channels. | |
Navigation Bar | Allows you to navigate easily to the most common interaction center functions. |
Displays real-time messages sent out by your manager. | |
Displays the channels and queues you are assigned to as well as additional information relevant to your logon session. | |
Displays information, warning, or error messages | |
Context Area | Combination of account info, alerts, and communication info, which together provide background information for the current interaction |
Communication Info | Displays technical information about the current contact, such as channel, duration, and state |
Displays messages triggered by system events | |
Workspace | Serves as your primary work area to complete your tasks. The content of the work area either changes manually when you navigate to different functions, or it changes automatically to reflect the next logical step of your current task. |