Configuring Cross Entrance to Details Page in
ICSS 
You can navigate directly from external applications like the SAP Enterprise Portal to the details page of business transactions Information / Service Request, Complaint and Service Contract in the ICSS application.
The cross entrance to the detail pages of the ICSS application is controlled by request-parameters that have to be added to the start-URL of the ICSS.
http://<full_qualified_host>:<port>/<Application Name>/indexStandalone?parameter1=value1¶mter2=value2
or
http://<full_qualified_host>:<port>/<Application Name>/indexNotStandalone?parameter1=value1¶mter2=value2
The following explains how to use the request-parameters that control the cross entrance. Furthermore you will find an example for valid URLs.
Parameter Name |
Possible Values |
Description |
Action |
DispatchDetailFromOverview |
In order to use the cross entrance function, this parameter is mandatory. It is used for internal communication of the ICSS application. |
Guid |
<alphanumeric ID> |
This parameter is mandatory and represents the ID of the corresponding business transaction. |
Requesttype |
service
|
This parameter is mandatory and represents the business transaction type. One of these three types has to be set. Use service when the requested business transaction is an information or service request Use complaint when the requested business transaction is a complaint. Use contract when the requested business transaction is a service contract. |
Detailsonly |
yes no |
This parameter is optional. You can choose to view the detail screen either by itself or within the ICSS application. Default value is no. Yes: Only the detail page of the ICSS application will be displayed. No: The detail page of the corresponding business transaction will be displayed within the ICSS application. |
Example:
http://p12345.wdf.sap.ag.de:80/icss_b2b/indexNotStandalone.jsp?action=DispatchDetailFromOverview&guid=1234ABC235151EFG1234AH62D7D963A1&requesttype=service&detailsonly=yes