Terminating an Employee in IC WFM 

Use

You terminate an employee in IC WFM by selecting Workforce Management à Employee Maintenance à Profile from the Interaction Center Manager’s portal.

 

Features

You enter a date in the Termination Date field to terminate an employee. The employee is then no longer available for scheduling as of this date. The first full week after the termination date:

·        All shifts for the employee are removed

·        The employee becomes unavailable

·        The employee no longer appears for scheduling in future weeks.