Schedules Overview Page 
You see the Schedules Overview page when you first select Workforce Management ® Schedules from within the Interaction Center Manager’s portal.
At the Schedules overview page you select the scheduling action you want to perform and the initial filters/selections for the activity:
|
Activity |
Filters and Selections |
|
Daily Schedule |
1. Select the organization 2. Choose Daily Schedule as your activity starting point 3. Select the org unit and agent filter requirements 4. Enter the schedule date for the schedule you want to view, edit or calculate 5. Click Proceed |
|
Weekly Schedule |
... 1. Select the organization 2. Choose Weekly Schedule as your activity starting point 3. Select the org unit and agent filter requirements 4. Select the schedule week you want to view 5. Click Proceed |
|
Individual Schedule |
... 1. Select the organization 2. Choose Individual Schedule as your activity starting point 3. Select the org unit and agent filter requirements 4. Select to display employees by either org tree view (beneath their work area assignments) or list view (by last name) 5. Select the schedule week for the employee information you want to view or maintain 6. Click Proceed |
|
Event Planning |
... 1. Select the organization 2. Choose Event Planning as your activity starting point 3. Select the schedule week for the schedule events you want to view or maintain 4. Click Proceed |
|
Calculation Status |
... 1. Select the organization 2. Choose Calculation Status as your activity starting point 3. Click Proceed |