Customer Relationship Management (CRM)

Defines properties and characteristics of a business transaction (for example, sales order, service request, visit) and specifies the control attributes (for example, text determination procedure, partner determination procedure, status profile, organizational data profile). A transaction type controls processing of a specific business transaction.

A business transaction type is assigned to one or several business transaction categories (for example, activity, opportunity, sales, service). The business transaction category defines the business context in which a business transaction type can be used.