Service Contract and Quotation Analysis in
ERP 
Purpose
You can use this support function to analyze your service contracts and quotations from various perspectives, in order to determine whether changes are necessary to optimize your contract range. For example, you can analyze customer satisfaction with contracts and services performed under contract, and monitor the financial aspects and volumes of existing contracts.
Process Flow
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1. System provides contract and quotation data (SAP ECC)
2. System provides cost and revenue data (SAP ECC)
3. System updates cost and revenue data (SAP ECC)
4. Monitor value and volume of active service contracts (SAP ECC)
These key figures show the revenue generated by contracts as well as the service volume that you must plan resources for.
5. Incomplete sales documents (SAP ECC)
You can use this report to monitor incomplete contracts.
6. Show List Quotations (SAP ECC)
You can use this report to list various service quotations.
7. System updates quotation data (SAP BW)
8. Quotation success rate for customer (SAP BW)
You can use these figures to determine the quotation success rate, that is, how many orders resulted from quotations for a specific customer. For this analysis, you can use the query 0SD_C05_Q0005.
9. Quotation success rate by sales area (SAP BW)
You can use these figures to determine the quotation success rate, that is, how many orders resulted from quotations in a specific sales area. For this analysis, you can use the query 0SD_C05_Q0006.
10. Customer-related quotation tracking (SAP BW)
You can use this query to determine how many quotations were rejected by individual customers. For this analysis, you can use the query 0SD_C05_Q0004.
11. Quotation tracking by sales area (SAP BW)
You can use this query to determine how many quotations were rejected in specific sales areas. For this analysis, you can use the query 0SD_C05_Q0002.