Configuring Product Catalog in ICSS 

 

The Product Catalog is used in Installed Base Management, Request Management, Service Contracts and Product Registration.

 

CRM Backend System Configuration

Product Catalog:

·        You must define the product catalogs used in Internet Customer Self Service in the CRM Customizing.  To do so, choose Customer Relationship Management ®  E-Service ® Internet Customer Self-Service ® Set-up Internet Transactions ® Product Catalog Usage or Customer Relationship Management ® E-Service ® Internet Customer Self-Service ® Product Registration ® Product Catalog Usage. Note that the product catalog indicators must match those defined in the Java configuration.

·        Maintain the product catalog that will be used. This can be done with transaction “COMM_PCAT_ADM”.

Download the product catalog data to the index management server. This can be done with transaction “COMM_PCAT_IMS_INIT”

 

Mandatory Java Configuration

Product Catalog (Component product_catalog in XCM):

·        pcat_for_product_registration
Description: This is the indicator of the product catalog used in Product Registration. Usually, the products in this catalog are of type Material.
Default Value: 1000
Value Range: The indicator referenced by this parameter must be defined in the CRM backend system. 

·        pcat_for_reference_object:
Description: This is the indicator of the product catalog used in the Installed Base function, in the Reference Object of the Service Request function and also in the Reference Object of Complaint function. The type of product in this catalog could be Material or Service.
Default Value: 1000
Value Range: The indicator referenced by this parameter must be defined in the CRM backend system.

·        pcat_for_service_request_item
Description: This is the indicator of the product catalog used in the Service Item of the Service Request function. Only products of type Service are allowed in this catalog.
Default Value: 3000
Value Range: The indicator referenced by this parameter must be defined in the CRM backend system. 

·        pcat_for_complaint_item
Description: This is the indicator of the product catalog used in the Complaint Item of the Complaint function. The type of product in this catalog could be Material or Service.
Default Value: 1000
Value Range: The indicator referenced by this parameter must be defined in the CRM backend system.

 

Optional Java Configuration

·        pcat_max_cache
Description: Maximum number of product catalog definitions kept in ICSS application cache.
Default Value: 25
Value Range: any integer number.

·        pcat_search_results_max_per_page
Description: Number of products per page displayed when viewing search results for products.
Default Value: 5
Value Range: any integer number.