Running CRM Web Channel Applications (SAP Library - SAP CRM: Business Scenario and Business Process Configuration)

Running CRM Web Channel Applications

Use

When you install CRM Web Channel all applications are installed and deployed at the start. This means that all applications, for all scenarios, are up and running after installation.

For security and performance reasons you need to check which applications you actually need, and which applications are superfluous to your needs for your scenario. In doing so, you can determine which of the deployed applications you do not need and you can stop them. Performance and security will then automatically be improved.

Prerequisites

You have installed and deployed the CRM Web Channel Web applications.

Procedure

You can start and stop applications one at a time, each time a new patch is installed, using the Visual Administrator.

Note

For more information, see the SAP NetWeaver documentation on starting and stopping applications in the SAP Library, under help.sap.com ® SAP NetWeaver ® SAP NetWeaver 2004s ® SAP NetWeaver Library ® Administrator’s Guide ® Technical Operations manual for SAP NetWeaver ® AS Java (Application Server for Java) ® Administration Manual ® J2EE Engine ® Application Management ® Deploy Service ® Runtime Administration ® Starting and Stopping An Application.

Alternatively, you can set up a template configuration, which will enable you to save your settings for reuse, whenever a new patch is installed.

Note

For more information, see the SAP NetWeaver documentation on starting template configurations in the SAP Library, under help.sap.com ® SAP NetWeaver ® SAP NetWeaver 2004s ® SAP NetWeaver Library ® SAP NetWeaver by Key Capability ® People Integration by Key Capability ® Collaboration ®Administration Guide ®Virtual Rooms ® Templates for Rooms and Room Parts ®Template Configuration.

In the following table you can find a list of the applications you need to run in order to enable the various CRM Web Channel scenarios:

Application	CRM 5.2
sap.com/Calculator	Stop
sap.com/SQL Trace	Stop
sap.com/com.sap.broadcast
sap.com/com.sap.engine.class.downlaod	Stop
sap.com/com.sap.engine.customizing.ccms	Stop
sap.com/com.sap.engine.docs.examples	Stop
sap.com/com.sap.engine.heartbeat	Start (if using CCMS Heartbeat)
sap.com/com.sap.engine.services.webservices	Stop
sap.com/com.sap.ip.me.insttool	Stop
sap.com/com.sap.imp.me.webconsole	Stop
sap.com/com.sap.jdo	Start
sap.com/com.sap.lcr	Stop
sap.com/com.sap.lcr.saprfc	Stop
sap.com/com.sap.lcrabapapi	Stop
sap.com/com.sap.pmi.adm	Stop
sap.com/com.sap.rprof.remoteProfile	Stop
sap.com/com.sap.security.core.admin	Start if using Internet Customer Self Service (ICSS)
sap.com/com.sap.syncpoint.coordlauncher	Start if using Groupware Integration
sap.com/com.sap.syncpoint.mapboxlauncher	Start if using Groupware Integration
sap.com/com.sapmarkets.mesyncjco	Stop
sap.com/com.sapportals.htmlb.ear	Start
sap.com/crm~avw	Start if using following business processes: Managing Auctions for Auctioning via Web Shop Placing Bids and Monitoring Auctions in Web Shop
sap.com/crm~b2b	Start if using the following business processes: Browsing For and Selecting Products in CRM Campaign Execution in CRM Web Channel Contract Processing in CRM Inquiry processing in CRM Release order Processing in CRM Sales Order Processing B2B in CRM Web Channel Placing Bids and Monitoring Auctions in Web Shop
sap.com/crm~b2c	Start if using the following business processes: Browsing For and Selecting Products in CRM Campaign Execution in CRM Web Channel Sales Order Processing B2C in CRM Web Channel Sales Order Processing B2B for Occasional Users in CRM Web Channel Auction Payment and Delivery Processing in CRM Web Channel
sap.com/crm~csr	n/a
sap.com/crm~cviews	Start if using the following business processes: Browsing For and Selecting Products in CRM Sales Order Processing B2B in CRM Web Channel
sap.com/crm~cr_b2b	Start if using the following business process: · Complaints Processing in CRM Web Channel
sap.com/crm~entitlementinquiry	Start if using the following business process: · Complaints Processing in CRM Web Channel
sap.com/crm~icss_b2b	Start if using the following business processes: · Complaints Processing in CRM Web Channel · Installed Base Processing in CRM Web Channel · Product and Warranty Registration in CRM Web Channel · Self-Service Support Through FAQ and Solution Search
sap.com/crm~icss_b2c	Start if using the following business processes: · Complaints Processing in CRM Web Channel · Installed Base Processing in CRM Web Channel · Product and Warranty Registration in CRM Web Channel · Self-Service Support Through FAQ and Solution Search · Sales Order Processing B2C for Service Providers in CRM Web Channel
sap.com/crm~imsadmin	Stop
sap.com/crm~ipc	Start if using Interactive Product Configuration in CRM Enterprise (CRM order, product master, vehicle manager, and vehicle manager dealer portal) Start if using the business process Interactive Configuration
sap.com/crm~ipcpricing	Stop in productive environment. Start if using price analysis in E-Commerce (“analyze” link in shopping basket). Note: This application is mainly for consultants
sap.com/crm~isauseradm	Start for all SAP CRM Web Channel business processes
sap.com/crm~lwc	Start if using the following business process: Live Web Collaboration
sap.com/crm~ocitest	Stop in productive environment
sap.com/crm~partnerregistration	Start if using Partner Channel Management business processes
sap.com/crm~sharedcatalog	Start if using Partner Channel Management business processes
sap.com/crm~shopadmin	Start for all CRM Web Channel business processes
sap.com/crm~sve	Start for all Web Auctions: Selling via eBay business processes
sap.com/tc~TechSrv~XML_DAS	Stop
sap.com/tc~bcb~ici	Stop
sap.com/tc~eCATTPing	Stop
sap.com/tc~monitoring~syteminfo	Start
sap.com/tc~sec~app	Stop
sap.com/tc~sec~vsi~app	Stop
sap.com/tc~sec~wssec~app	Stop
sap.com/tc~uddi	Stop
sap.com/tc~wd~corecomp	Stop
sap.com/tc~wd~dispwda	Stop
sap.com/tc~wd~eptests	Stop
sap.com/tc~wd~pdfobject	Stop
sap.com/tc~wd~pdfsvrchal	Stop
sap.com/tc~wd~tools	Stop
sap.com/tc~wd~workflowmodeler	Stop
sap.com/crm-catalogtool	Start if using Web Crawler Enablement function