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Procedure documentation Shop Management in CRM Web Channel Locate the document in its SAP Library structure

Use

You use the Shop Management application to manage configuration settings for your CRM Web Channel Web shop.

 

Features

The following settings can be made by you in the Web shop:

Tab Page

Field

Description

General Information

Business Scenario

      Internet Sales B2B

      Internet Sales B2C

      Internet Sales B2B/B2C

      Provider Shop

 

Authorization Group

Value for authorization object to determine which users can enter the Web shop.

 

Partner function contact person

Function of the contact person who  logs on to the B2B scenario

 

Country Group

Country group for Web shop

 

Display of billing documents

You can choose from:

      No Billing Documents

      From ERP

      From CRM

      From ERP and CRM

 

Display Store Locator

Enables the store locator search in the Web shop

 Catalog

Catalog Search (B2B Internet Sales)

 

 

Catalog

Product catalog to be displayed in Web shop.

 

Catalog variant

Product catalog variant to be displayed in Web shop.

 

Catalog view

Product catalog view to be displayed in Web shop

 

Hide Internal Catalog

 

 

Controlling Price determination in the catalog

You can choose from:

      Via IPC

      Read from Index Server (List prices)

The List price only option means that the prices are determined and added to the catalog as attributes when indexing the product catalog. Therefore, you have to maintain catalog variants. Modified list prices are only seen after a new catalog indexing.

Transactions

Allow transaction management for other business partners in hierarchy

You can create business partner hierarchies in your SAP CRM system and enable them in Customizing to act on behalf of each other. For example people in the same hierarchy can see transactions from others in their hierarchy.

 

Sales Office

Location responsible for specific sales, and distribution of products and services in particular

 

Large Documents

You can choose between:

      Display all items

      Set number of items to be displayed

In the case of the second setting you will e prompted to set a threshold value of items to be displayed.

 

Choose Order Type

You can choose and individual order type or an order type group

 

Enable selection of backorders

Enables the use of backorders in your backend system. You must be using SAP APO as the function allows Web shop users to run queries in the Web shop for order items that have been identified by SAP APO as backorders. In other words, orders that are overdue on delivery for some reason.

 

Order Templates Allowed

Enables the use of order templates in the Web shop. Enter the order template type.

 

Creating a Quotation

You can choose the quotation type to be created in the Web shop

 

Choose Quotation Type

Select the quotation type or quotation type group you want to use in the Web shop

 

Contract Determination

Enables contract determination in the Web shop order. When an order is created the system will determine if a contract exists for this item.

 

Profile for selecting contract fields

Determines the contract fields to be displayed

 

Allow Contract Negotiations

Select the contract transaction type available for the Web shop

 

Storing and loading of baskets allowed

Select to enable customers to save shopping baskets as a basket rather than as an order template. When a saved basket is opened the system checks configuration, pricing, and availability, and updates products accordingly.

Marketing

Display Global Product Recommendation

Display product recommendations to your customers in the Web shop.

 

Display Personalized Product Recommendations

Display personalized product recommendations to specific target customers.

 

Cross-,Up-Selling and Accessories

Enter the method schema to determine which product proposals are displayed in the catalog in the Web shop

 

Personalized Cross-/Up-Selling

Enter a target group for personalized product proposals.

 

Personal recommendations for unknown users

Enables product proposals for users not logged on to the Web shop.

 

Allow manual entry of campaigns

Enables manual campaign entry in the Web shop

Auction

Auctions allowed

Enables the Auctioning scenario in the Web shop

 

 

 

 

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