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Shop Management in CRM Web Channel 
You use the Shop Management application to manage configuration settings for your CRM Web Channel Web shop.
The following settings can be made by you in the Web shop:
Tab Page |
Field |
Description |
General Information |
Business Scenario |
● Internet Sales B2B ● Internet Sales B2C ● Internet Sales B2B/B2C ● Provider Shop |
|
Authorization Group |
Value for authorization object to determine which users can enter the Web shop. |
|
Partner function contact person |
Function of the contact person who logs on to the B2B scenario |
|
Country Group |
Country group for Web shop |
|
Display of billing documents |
You can choose from: ● No Billing Documents ● From ERP ● From CRM ● From ERP and CRM |
|
Display Store Locator |
Enables the store locator search in the Web shop |
Catalog |
Catalog Search (B2B Internet Sales) |
|
|
Catalog |
Product catalog to be displayed in Web shop. |
|
Catalog variant |
Product catalog variant to be displayed in Web shop. |
|
Catalog view |
Product catalog view to be displayed in Web shop |
|
Hide Internal Catalog |
|
|
Controlling Price determination in the catalog |
You can choose from: ● Via IPC ● Read from Index Server (List prices) The List price only option means that the prices are determined and added to the catalog as attributes when indexing the product catalog. Therefore, you have to maintain catalog variants. Modified list prices are only seen after a new catalog indexing. |
Transactions |
Allow transaction management for other business partners in hierarchy |
You can create business partner hierarchies in your SAP CRM system and enable them in Customizing to act on behalf of each other. For example people in the same hierarchy can see transactions from others in their hierarchy. |
|
Sales Office |
Location responsible for specific sales, and distribution of products and services in particular |
|
Large Documents |
You can choose between: ● Display all items ● Set number of items to be displayed In the case of the second setting you will e prompted to set a threshold value of items to be displayed. |
|
Choose Order Type |
You can choose and individual order type or an order type group |
|
Enable selection of backorders |
Enables the use of backorders in your backend system. You must be using SAP APO as the function allows Web shop users to run queries in the Web shop for order items that have been identified by SAP APO as backorders. In other words, orders that are overdue on delivery for some reason. |
|
Order Templates Allowed |
Enables the use of order templates in the Web shop. Enter the order template type. |
|
Creating a Quotation |
You can choose the quotation type to be created in the Web shop |
|
Choose Quotation Type |
Select the quotation type or quotation type group you want to use in the Web shop |
|
Contract Determination |
Enables contract determination in the Web shop order. When an order is created the system will determine if a contract exists for this item. |
|
Profile for selecting contract fields |
Determines the contract fields to be displayed |
|
Allow Contract Negotiations |
Select the contract transaction type available for the Web shop |
|
Storing and loading of baskets allowed |
Select to enable customers to save shopping baskets as a basket rather than as an order template. When a saved basket is opened the system checks configuration, pricing, and availability, and updates products accordingly. |
Marketing |
Display Global Product Recommendation |
Display product recommendations to your customers in the Web shop. |
|
Display Personalized Product Recommendations |
Display personalized product recommendations to specific target customers. |
|
Cross-,Up-Selling and Accessories |
Enter the method schema to determine which product proposals are displayed in the catalog in the Web shop |
|
Personalized Cross-/Up-Selling |
Enter a target group for personalized product proposals. |
|
Personal recommendations for unknown users |
Enables product proposals for users not logged on to the Web shop. |
|
Allow manual entry of campaigns |
Enables manual campaign entry in the Web shop |
Auction |
Auctions allowed |
Enables the Auctioning scenario in the Web shop |