Dragging Schedule Elements 

Use

You can drag and drop the following schedule elements to new times on the Daily Schedule:

·        Availability start and stop times

·        Shift start and stop times

·        Meals and breaks within the scheduled time

All changes are valid only for the schedule week you are viewing. You must be viewing the agent’s schedule for the work area in order to drag and drop shift times and meals and breaks. You can drag availability start and end times at any level.

 

Features

The cursor changes as you hover over an element of the schedule indicating what you can do within that schedule item.

Cursor	Description
	Drag the entire item, changing both the start and end time.
	Drag either the start time or the end time.
	Standard cursor, not at a level where you can drag an item.

When making drag and drop schedule changes:

·        You cannot drag schedule events to a new time within a schedule. You can only change them at the Events tab on the Individual Schedule: Individual Schedule page (Workforce Management à Schedules à Individual Schedule à Individual Schedule à Events tab).

·        Meals and breaks keep their relative time within a scheduled shift when you drag a scheduled shift to a new time.

·        You cannot move a meal or break to the same time as a schedule event or a defined shift transition. If when you release a meal or break and the time would be the same as a schedule event or defined shift transition, IC WFM re-positions the meal or break before or after the schedule event or defined shift transition.

Depending upon your business hours, you can schedule shifts that span a day (that is, that are scheduled over the daybreaker, the time when one business day ends and the next business day starts).