Event Planning Page 

You access the Event Planning Page from within the Interaction Center Manager’s portal by selecting Workforce Management àSchedules à Event Planning to:

·        Schedule events (meetings or training, for example) for selected employees.

·        Edit schedule events previously entered into the system.

When entering schedule events, you must define:

·        The name of the event.

·        The day (or days) on which it is to occur.

·        The number of times it is to occur (or reoccur)

·        Its start and end times.

·        The employees that are to be scheduled to the schedule event.