Logging in CRM Web Channel Applications 

Use

You need to set up logging within your CRM Web Channel applications so that you can trace administration issues. You can display and download log files and trace browser sessions.

The CRM Java components use the standard logging and tracing from the SAP Web AS Java 7.00 server. The system writes logging and tracing messages into the central log files of the SAP Web AS Java 7.00 server. You can use the Log Viewer, which is automatically installed with the SAP Web AS Java 7.00 server, to view the logs and trace files. You can change trace settings for specific locations or cataegories.

The following table lists the most important locations in CRM Web Channel: 

Location	Description
com.sap.isa	Root location for CRM Web Channel E-Commerce applications. Default severity is set to ERROR.
com.sap.eservice	Root location for CRM Web Channel E-Service applications.

 

The following table list categories used in CRM Web Channel:

Category	Description
/Applications/Common/Security	Parts of Web Channel dealing with security.
/Applications/UserInterface	User Interface Layer (Struts Actions)
/Applications/BusinessLogic	Most of the Java-based Web Channel coding

If certain categories are not pre-configured in the LogConfigurator Service in the Visual Administrator you need to add them manually. For more information, see the CRM Operations Guide on the SAP Service Marketplace.