Process Calculation Exceptions 

Use

You use the information within the CS Administrator iView to determine the cause of calculation exceptions. You access the the CRM Administrator portal by selecting CS Admin à Server Administrator.

 

Procedure

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       1.      Refer to the Requests page (accessed through the CRM Administrator portal by selecting CS Admin à Server Administrator à Requests tab, to:

¡        View the status of pending, in process, and recently completed requests for Schedule and Forecast calculations.

¡        Perform the following actions on pending and in process requests:

§         Suspend

§         Cancel

§         Resume

§         Change Priority

       2.      Refer to the Solutions page (accessed through the CRM Administrator portal by selecting CS Admin à Server Administrator à Solutions tab, to:

¡        Track requests that have been segmented by the system into smaller work packages for processing. Once IC WFM completes processing, these segmented solutions are consolidated, regenerating the original request.

¡        Troubleshoot when the connection between the Application Server and Calculation Server seems to have been interrupted based on portions of the solution not being completed successfully.

       3.      Refer to the calculation log to determine the source of the error status is a technical system failure or data related issue.