Setting Up Technical Data 

Use

You use additional technical data in the order in the provider Web shop to store useful technical information. This technical data is necessary for the sale and follow-up service processes.

You determine which additional technical data is stored in the order, according to  your company requirements. For example, in the telecommunication industry connection data, telephone number or SIM card number, would be useful additional information. The technical data is displayed in the shopping basket during order creation and in the check order, print order, and order status pages.

Prerequisites

You are using the standard delivered provider order (BUS2000265)

Procedure

To enable the use of additional technical data in the provider Web shop you need to carry out the following Customizing steps:

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       1.      Assign set types and service types. The service type defines which set types and attributes are used for technical data maintenance.

In customizing for Customer Relationship Management, choose Web Channel  ®  E-Commerce ®  Settings for Technical Data  ® Assign Set Types to Service Types.

       2.      Enter the service type in the product master data for each product which should contain additional technical data.

       3.      Enable technical data for the provider Web shop in Extended Configuration Management (XCM):

                            a.      Log on to http://<server:port>/b2c/admin/xcm/init.do.

                            b.      Choose Start ® Components ® Customer ® ui ® uidata.

                            c.      Set the parameter technicalDataSupport to True.