Setting Up the Verification Word for the Call Center Mode 

Use

Web shop customers can maintain a verification word in their personal data in the Web shop. This verification word enables them to identify themselves to an Interaction Center agent when they call for advice or information when using the Web shop. The customer maintains the verification word when registering, or at a later time when updating their personal data.

Procedure

To enable the use of a verification word for Web shop customers, you need to make the following customizing settings:

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       1.      Define the identification type to be used to identify customers when calling the Interaction Center.

In Customizing for Customer Relationship Management choose Web Channel ® Basic Settings ® Define Identification Type for Verification Word.

       2.      Enable the verification word field in the Web shop using the Extended Configuration Management (XCM) application for your provider shop:

                            a.      Log on to XCM at http://<server:port>/b2c/admin/xcm/init.do.

                            b.      Choose Start ®Components ®Customer ®ui.

                            c.      Set the parameter ShowVerificationWord to True.