SAP CRM: Business Scenario and Business Process Configuration
Lead Management Configuration
Using Surveys in Lead Management
Configuration for Lead Distribution via Interactive Forms
Setup for Lead Processing via Interactive Forms
Execution of Lead Distribution via Interactive Forms
Modification of Lead Distribution via Interactive Forms
New Attribute and Action Definition
Marketing Attributes in Document Distribution
SAP Trade Promotion Management: Configuration Content
Trade Promotion Upload Using SAP Exchange Interface
Settings in SAP BI
Activating Business Content
Master Data in SAP NetWeaver BI
Settings for Transaction Data
Configuring Planning Applications
Business Content for SAP TPM (SAP BI-BPS)
Settings for Key Figure Planning (SAP BI-BPS)
Settings for Planning for Key Accounts
Example: Enhanced Planning Layout
KPI Evaluation for an Alert
Trade Promotion Monitoring
Settings in SAP ECC
Conditions and Rebates in Trade Promotions
Condition Maintenance in a SAP ERP Integrated Scenario
Example: Maintenance of the Price Determination Usage for Short-
Example: Maintenance of the Rebate Usage for Short-Term Trade Pr
Example: Maintenance of the Free Goods Usage for Short-Term Trad
Example: Maintenance of the Campaign Determination Usage
Example: Exporting Condition Maintenance Customizing from SAP ER
Maintenance of Rebate Processing
Example: Maintenance of Rebate Processing
Data Exchange for Rebate Agreements
Example: Creating Condition Objects in SAP CRM
Example: Assignment of Condition Types, Value Fields & Key Figur
Data Exchange for Conditions
Data Transfer from SAP ECC (Download)
Transferring Customizing Data
Transferring Customizing Data to the Consolidated Database (CDB)
Transferring Master Data from SAP ECC
Correction Possibilities for Copying Master Data
Transferring Master Data to the Consolidated Database
Routines (Formulas and Requirements)
Data Transfer to SAP ECC (Upload)
Transferring Master Data from SAP CRM to SAP ECC
Correction Options
Using Data Integrity Manager for Conditions
Settings in SAP CRM
Configuring Claims Management Integration
Configuring Dispute Management Integration
Configuring Invoice Claims, Deduction Claims, and Claim Submissi
Configuring Prepayments
Configuring Claim Settlements
Configuring SAP ERP Controlling for TPM
Configuring Funds Management Integration
Prerequisites for Trade Promotion Planning
Setting Up Reference Product List Price
Adding New Fields for Causal Factor Types
Customizing for the Marketing Calendar
Settings for Key Figure Planning (SAP CRM)
Trade Promotion Monitoring
Customizing for Condition Generation
Configuration for Condition Generation Optimization and Product
Rates from SAP NetWeaver BI and Planning at the Target Group Lev
Rates from SAP NetWeaver BI and Planning at the Product Segment
Rates from SAP CRM and Planning at the Target Group Level
Rates from SAP CRM and Planning at the Product Segment Level
Transferring Conditions from SAP CRM to SAP ERP
Customizing for Rebate Processing
Customizing for the Enhanced Rebate
Additional Information: Target Group as Planning Account
Defining Condition Generation for Multiple Promotions
Example: Condition Maintenance in SAP CRM
Connection to SAP ECC
Configuration Settings for the Definition of Off-Invoice Caps
Integration Between SAP CRM and SAP SCM
Transferring the Baseline Sales Quantity
Integration with SAP SCM Demand Planning and Supply Network Plan
Campaign Management for the Media Industry
General Settings for the CIC in Campaign Management
Activating the IS-M Component in the Business Data Toolset
Including BSP Applications in the Application Area
Campaign Management for Media Ad and Subscriptions – Hidden
Configuring the Data Environment
Setting Up Business Partner Replication
Setting Up Contact Replication
Setting Up Target Group Selection
Settings for Campaign Preparation
Aligning Settings for Field Groupings for Customer and SAP BP
Registering Function Modules for Download and Upload in SAP CRM
Registering Function Modules for Download and Upload in SAP Medi
Registering Function Modules for Open FI Events
Media-Specific Settings for the Customer Fact Sheet
Media-Specific Settings for Business Partner Searches in the CIC
Media-Specific Settings for Business Partner Searches in the IC
Performing the Initial Download for BP and BP Relationships
Using Internet Application Components for Campaign Management
Assigning Classifications to Account Groups for Download
Components for Campaign Processing in the CIC
Components for Campaign Processing in the IC
Assigning Classifications to Account Groups for Upload
Accessing Media-Specific Functions from the CIC Action Box
Accessing Media-Specific Functions from the Action Box in the IC
Showing Media-Specific Roles
Accessing Media-Specific Search Applications in the Locator
Defining Number Ranges and Groupings for Download
Defining Number Ranges and Groupings for Upload
Case Management: Scenario and Process Configuration
Case Management
Case Authorizations
CRM-ICM Hidden Information for Solution Manager
Pre-Configuring the ICM Engine
Initial ICM Configuration Set-up
Setting-up the Commission Application
Customizing Basic Functions
Maintaining Number Ranges for the Commission Application
Creating Commission Clerk
Mapping CRM Business Partners to Commission Recipients
Creating Standard Contracts and Assigning Standard Agreements
Creating and Maintaining Incentive Plan Contracts
Getting Started with CRM Incentive and Commission Management
Preconfiguring the ICM Engine
Initial ICM Configuration Setup
Setting Up the Commission Application
Customizing Basic Functions
Maintaining Number Ranges for the Commission Application
Setting Up the Application
Maintaining Fields for Customer Enhancement Extraction
General Settings for CRM
Entering Settings for ICM Engine Interface
Entering Settings for Extracting CRM Data
Integration with SAP BI for Reporting
Pflege von Provisionsplänen
Basic Functions
Getting Started with CRM Incentive and Commission Management
Getting Started with Configuring the CRM to ICM Document Interfa
Preconfiguring the ICM Engine
Initial ICM Configuration Setup
Setting Up the Commission Application
Customizing Basic Functions
Maintaining Number Ranges for the Commission Application
Setting Up the Application
Maintaining Fields for Customer Enhancement Extraction
General Settings for CRM
Entering Settings for ICM Engine Interface
Entering Settings When Using Payment Amount as a Commission Basi
Entering Settings for Extracting CRM Data
Integration with SAP BI for Reporting
Setting Up the ICM Extractor Append
Getting Started with Transferring BI Data to ICM Through a Gener
Initial Processes Performed in SAP BI
Activities in Customizing BI ICM Interface in SAP CRM
Troubleshooting
Activities in Customizing BI ICM Interface in ERP (ICM)
Activities to Complete Customizing for BI ICM Interface in SAP C
Troubleshooting
Application Menu for Commission System
Commission Simulation
Running the Commission Simulator
Integrated Functions in Other Systems
Commission Simulator
Incentive Processing
Extraction of Sales Documents to Commission System
CRM Incentives: Admin Log for Extraction Interface to ICM
Incentive Results Reporting
Portal-Based Output
Integrated Functions in Other Systems
Commission Simulator
My Closed Deals
My Sales and Commissions Overview
My Team: Sales and Commissions Overview
Closed Deals per Sales Office or Representative
Outperformers/Subperformers: MTD Commissions
Outperformers/Subperformers: YTD Commissions
E-Commerce: Scenario and Process Configuration
CRM Web Channel
Basic Settings for CRM Web Channel
CRM Web Channel System Prerequisites
Running CRM Web Channel Applications
General Settings for CRM Web Channel
Configuring the Web Application
Web Application Specific Parameters
Administration of Language and Country Settings
Extended Configuration Management (XCM)
Automatic Deletion of Temporary Baskets and Order Template Backu
Administrating the Web Application
Administration of the Web Application
Catalog Cache Statistics
System Cache Statistics
Java Connector Statistics
Logging the Web Application
Logging in CRM Web Channel Applications
Connectivity
Setting Up Connectivity for the Web Server
Setting Up a Service User for Web Application-SAP CRM Connectivi
Setting Up Index Management Service (IMS)
Setting Up the Index Management Server (IMS)
Running imsadmin
Configuring imsAdmin
User Management
Configuring User Management in CRM Web Channel and PCM
Central Logon Module
E-Commerce Logon Procedures
E-Commerce with UME
Configuration Settings for User Management in CRM Web Channel
Setting Up a Service User for Web Application-SAP CRM Connectivi
Configuration Settings for the Authorization Concept
Authorization Roles in CRM Web Channel
Document Authorizations
CRM Web Channel User Management and the Access Control Engine
Web Analysis
Web Event Capture and Web Analysis Guide
Manage Data Captured Using DB Capturer
TeaLeaf RealiTea
Capture and Analyze Data Using TeaLeaf
Setting Up TeaLeaf Components
Loading Data into Business Content Objects
Uploading Data from InfoSource to InfoCube
Optimization of Event Capturer in J2EE
Creation of an Event
Define Events and Event-Related Attributes
Creation of a New Class for the New Event
Creation of a New BusinessEvent Handler Class
Placement of the New Event in the Application
Modification of the jsp file
Capture the Business Event
Customizing the Business Event Content
Addition of a New Event
Adjustment of the Mapping File
Modification of Event Properties
Special Settings for E-Commerce and E-Marketing
Shop Management
Shop Management in CRM Web Channel
Credit Card Security in CRM Web Channel
Customizing Payment Card Processing
Setting Up Free Goods
Determining IPC Characteristics in the Web Shop
Using Structured Products and Bills of Material
Configuring Bookmark Support for B2C E-Commerce
Web Search Engine Support B2C
Web Crawler Search in B2C CRM Web Channel
Transactions
XCM Settings for Transaction Maintenance
Configuring Contract Status Display
Collaborative Views
Setting Up Collaborative Views
Publishing Multimedia Documents
RFC Connections for Publishing MIME Documents
Creating the Directory for Document Publication
Managing Properties of the Default FTP Site
Setting Target for Publishing Catalog Contents
Current Product Recommendations
Setting Up Current Product Recommendations
Personalized Product Recommendations
Setting Up Personalized Product Recommendations
Cross / Up-Selling
Setting Up Cross-/ Up-/Down-Selling Rules
E-Mail Order Confirmations
Creating Output Condition Records
Maintaining Document Distribution Settings
Shipping Status Tracking
Access Delivery Tracking Status
Preparing Tables
Creating a Vendor
Creating an Express Delivery Company
Including Express Delivery Company Requirements
Changing an Existing Delivery
Settings for B2C Sales Order Processes
Setting Up Eye-Catcher Texts
Setting Up the Block View Format
Setting Up the Display of Configurable Product Attributes
Setting Up the Call Center Mode
Setting Up the Verification Word for the Call Center Mode
Managing Catalog Content
Configuring XML Export for the Product Catalog
XCM Settings for Search Functions in the Product Catalog
Setting Up the Use of Special Prices in the Web Shop
Setting Up the Use of Recurring Prices in the Web Shop
Configuring External Catalog Integration (OCI) in SAP E-Commerce
Configuring Product Catalog Staging
Campaign Execution
Setting Up Campaigns for CRM Web Channel
Sales Order Processing B2B in CRM Web Channel
Configuring Grid Product Processing
Setting Up the Display of Invoices
Sales Order Processing B2C for Service Providers in CRM Web Chan
Setting Up Direct Debit Payment
Setting Up Package Product Explosion
Setting Up Save and Upload Shopping Basket Functionality
Setting Up Separate Payment Methods
Setting Up Technical Data
Sales Order Processing B2B Occasional Users in CRM Web Channel
External System Scenario: Prerequisites
Sales Order Processing One-Step Business in CRM Web Channel
Live Web Collaboration
Web Auctions: Auctioning via Web Shop
Configuration of Web Auctions: Auctioning via Web Shop
Configuring Backend Processing
Assigning Roles for Auctioning via Web Shop
Configuring the Scheduler
Task Scheduling
Configuring Auction Settings in Shop Management
Selling via eBay
Configuration of Web Auctions: Selling via eBay® in CRM
Configuring Backend Processing
Assigning Roles for Selling via eBay®
Configuring the Scheduler
Task Scheduling
Creating a CSV File to Import Products
Configuring Bank Transaction Processing
Configuring Java Virtual Machine (JVM) HTTP Proxy Settings
ERP E-Commerce
ERP E-Commerce System Prerequisites
Configuring the Web Application
Extended Configuration Management (XCM)
Web Application Specific Parameters
Administration of Language and Country Settings
XCM Settings for Transaction Maintenance
Tax Determination using the IPC in ERP E-Commerce
Material Number Format Conversion
Delivery Priority Field Configuration
Configuring Bookmark Support for B2C E-Commerce
Setting Up Additional Attributes for Product Search
Automatic Deletion of Temporary Baskets and Order Template Backu
Administrating the Web Application
Administration of the Web Application
Catalog Cache Statistics
System Cache Statistics
Java Connector Statistics
Logging the Web Application
Logging in ERP E-Commerce Applications
Connectivity
Connectivity Between IPC and ERP E-Commerce
Configuring IPC and ERP E-Commerce for SAP ERP 2005
Configuring IPC and ERP E-Commerce for SAP ERP 2004 and Lower Re
User Management
Creating and Editing User Master Records
Configuring User Management in ERP E-Commerce
ERP E-Commerce SU01 Logon
ERP E-Commerce SU01 Logon via UME
Configuration Settings for User Management in ERP E-Commerce
Setting Up a Service User for ERP E-Commerce
Log-On Types for ERP E-Commerce
User Types in B2B Web Shops
User Types for B2B for Internal Users
Configure Relationship Between Sales Partner and Customer
User Types in B2C Web Shops
User Types in Shop Management
SU05 to SU01 User Migration in ERP E-Commerce
Configuring the Authorization Concept in ERP E-Commerce
Authorization Roles in ERP E-Commerce
Document Authorizations in ERP E-Commerce
ERP E-Commerce User Management and SAP NetWeaver Portal
Shop Management
Shop Management in ERP E-Commerce
Setting Up Free Goods
Using Structured Products and Bills of Material
E-Mail Order Confirmations
Creating Output Condition Records
Maintaining Document Distribution Settings
Shipping Status Tracking
Access Delivery Tracking Status
Preparing Tables
Creating a Vendor
Creating an Express Delivery Company
Including Express Delivery Company Requirements
Creating an Express Delivery Company
ERP Business Process Configuration Documentation
Determining IPC Characteristics in the Web Shop
Setting Up the Display of Invoices
Configuring Grid Product Processing
Setting Up Supplier Relationship Management for ERP E-Commerce
XCM Settings for Search Functions in the Product Catalog
Creating and Displaying Multimedia Documents
Setting Up Additional Attributes for Product Search
Configuring External Catalog Integration (OCI) in SAP E-Commerce
Indexing the Product Catalog from ERP to TREX
Configuration of Web Auctions: Selling via eBay® in ERP
Configuring Back-End Processing
Assigning Roles for Selling via eBay®
Configuring the Scheduler
Task Scheduling
Creating a CSV File to Import Products
Configuring Bank Transaction Processing
Configuring Java Virtual Machine (JVM) HTTP Proxy Settings
Web Event Capture and Web Analysis Guide
Manage Data Captured Using DB Capturer
TeaLeaf RealiTea
Capture and Analyze Data Using TeaLeaf
Setting Up TeaLeaf Components
Loading Data into Business Content Objects
Uploading Data from InfoSource to InfoCube
Optimization of Event Capturer in J2EE
Creation of an Event
Define Events and Event-Related Attributes
Creation of a New Class for the New Event
Creation of a New BusinessEvent Handler Class
Placement of the New Event in the Application
Modification of the jsp file
Capture the Business Event
Customizing the Business Event Content
Addition of a New Event
Adjustment of the Mapping File
Modification of Event Properties
E-Service: Scenario and Process Configuration
Configuring Maximum E-Mail Message Size in ICSS
Configuring Frequently Asked Questions in ICSS
Configuring Solution Search in ICSS
Configuring Installed Base Management in ICSS
Configuring Request Management in ICSS
Configuring Extended Complaints and Returns in ICSS
Configuring Remanufacturer Inspection in ICSS
Configuring Product Registration in ICSS
Configuring Product Catalog in ICSS
Configuring Cross Entrance to Details Page in ICSS
Configuring Live Web Collaboration with IC WebClient
Interaction Center: Scenario and Process Configuration
Setting Up High-Speed Business Partner Search
Activities in the Calendar
Basic Settings for the Agent Inbox
Appointment Scheduling
Availability Check Using SAP ECC
Copying Business Transactions
Service Contract Determination
Follow-Up in the Interaction Center WebClient
Interaction Record
Measure Performance
Process Execution in the Interaction Center
Routing
Service Orders
Working with Activities
Web Services for Real-Time Offer Management
Enabling Events for Real-Time Offer Management
Managing Workforce within Interaction Center
IC WFM Hidden Information for Solution Manager
IC WFM Configuration Process
Business Customizing Through CRM
Costs Introduction
Getting Started with Interaction Center Workforce Management
Business Customizing for IC WFM
Entering Component Specific Data Using IMG
Entering Operational Settings
Entering Forecasting Settings
Entering Schedule Settings
Entering Current Settings via SAP Easy Access Menu
Assigning Users to Portal Roles
Configuring Agents
Finding New Agents in IC WFM
Entering Employee Maintenance Data
Creating the Employee Profile
Entering the Employee Work Areas
Entering the Employee Availabilities
Entering the Employee Work Rules
Loading Historical Data
CTI Integration
Process Calculation Exceptions
Basic Functions
New Employees
Work Rules
Initial Filters and Selections
Filtering by Org Unit
Selecting by Org Unit
Filtering by Team
Filtering and Viewing the Employee List
Agent Maintenance Pages
As of Date
Effective Date
Saving Your Changes
Leaving a Page
Screen Refresh
Starting Agent Maintenance
Maintaining the Agent Profile
Maintaining Availabilities and Shifts
Maintaining Work Areas
Maintaining Work Rules
Entering Time Off Requests
Terminating an Employee in IC WFM
Integrated Functions in Other Systems
Basic Functions
Loading Historical Data
Define Workloads
Define Work Area
Define Volume Indicators
Define Indicator Groups
Define Service Quality Templates
Define Tasks
Forecast Parameters Page
Starting a New Forecast
Selecting the Forecast Date
Using a Forecast Template
Leaving a Page
Working with Forecast Collections
Adding Indicator Groups to the Same Collection
Adding Indicator Groups to Different Collections
Removing Indicator Groups from Collections
Entering Collection Parameters
Submitting a Request for a Forecast Calculation
View/Modify Forecast Page
Reviewing and Modifying the Forecast
Selecting the Forecast Date
Select the Day to View
Select the Indicator to View
Leaving a Page
The Forecast Graph
Making Adjustments to the Forecast
Forecast Adustments for a Part of a day
Making Single Segment Forecast Adjustments
Volume Indicator Granularity
Recalculating a Forecast
Workload Page
Selecting the Forecast Date
Select the Org Unit
The Workload Graph
Segment Details
Workload Statistics
Forecast Templates Page
Creating a Forecast Template
Deleting a Forecast Template
Calculation Status Page
Selecting Requests to View
Viewing Requests
Manage Request Status
Integrated Functions in Other Systems
Basic Functions
Modify Forecast
Select Forecast
View/Modify Forecast Page
Reviewing and Modifying the Forecast
Selecting the Forecast Date
Select the Day to View
Select the Indicator to View
Leaving a Page
The Forecast Graph
Making Adjustments to the Forecast
Forecast Adustments for a Part of a day
Making Single Segment Forecast Adjustments
Volume Indicator Granularity
Recalculating a Forecast
Workload Page
Selecting the Forecast Date
Select the Org Unit
The Workload Graph
Segment Details
Workload Statistics
Calculation Status Page
Selecting Requests to View
Viewing Requests
Manage Request Status
Integrated Functions in Other Systems
Basic Functions
New Employees
Schedules Overview Page
Daily Schedule Page
Filters and Selections
Filtering by Org Unit
Selecting by Org Unit
Filtering by Team
Schedule Week
Saving Your Changes
Leaving a Page
Screen Refresh
Viewing a Schedule Day
Daily Schedule Area
Graphic Elements
Dragging Schedule Elements
Schedule Area Actions
Adding Shift Segments
Removing Shift Segments
Swapping Shifts
Employee Actions
Sorting Agents
Editing Agent Schedules
Linking to Individual Schedule
Coverage Area
Weekly Schedule Page
Filters and Selections
Filtering by Org Unit
Selecting by Org Unit
Filtering by Team
Schedule Week
Screen Refresh
Individual Schedule Pages
Calculate Schedule Page
Schedule Week
Select Work Areas to Calculate
Locking Shifts
Locking Shifts by Days
Locking Shifts by Employee
Event Planning Page
Filters and Selections
Schedule Week
Event List
Leaving a Page
Screen Refresh
Adding or Editing Schedule Events
Entering Schedule Event Details
Calculation Status Page
Selecting Requests to View
Viewing Requests
Manage Request Status
Integrated Functions in Other Systems
Basic Functions
Daily Schedule Page
Filters and Selections
Filtering by Org Unit
Selecting by Org Unit
Filtering by Team
Schedule Week
Saving Your Changes
Leaving a Page
Screen Refresh
Viewing a Schedule Day
Daily Schedule Area
Graphic Elements
Dragging Schedule Elements
Schedule Area Actions
Adding Shift Segments
Removing Shift Segments
Swapping Shifts
Employee Actions
Sorting Agents
Editing Agent Schedules
Linking to Individual Schedule
Coverage Area
Weekly Schedule Page
Filters and Selections
Filtering by Org Unit
Selecting by Org Unit
Filtering by Team
Schedule Week
Screen Refresh
Individual Schedule Pages
Calculate Schedule Page
Schedule Week
Select Work Areas to Calculate
Locking Shifts
Locking Shifts by Days
Locking Shifts by Employee
Event Planning Page
Filters and Selections
Schedule Week
Event List
Leaving a Page
Screen Refresh
Adding or Editing Schedule Events
Entering Schedule Event Details
Calculation Status Page
Selecting Requests to View
Viewing Requests
Manage Request Status
Integrated Functions in Other Systems
Integrated Functions in Other Systems
Integrated Functions in Other Systems
Operations Analytics
Billing Analysis in ERP
Sales Quotation and Order Analysis in ERP
Service Contract and Quotation Analysis in ERP
Service Order and Quotation Analysis in ERP
Complaints and Returns Analysis in ERP
Warranty Analysis in ERP
SAP Media - IPM
Best Practices for the Author Relationship Management Scenario
Configure Settlement
Configure Integration With Accounting
Configure the Royalties Contract
Configure Organizational Data
Configure Product
Configure Rights and Royalties Dimensions
Configure SD Integration
Intellectual Property Management – Hidden
Connecting Middleware to ERP Accounting
Define Text Determination Procedure for IPM
Defining a Status Profile for User Status for IPM
Define Access Sequences for IPM
Defining Condition Types for IPM
Define Pricing Procedure for IPM
Define Condition Exclusion for IPM
Define Document Pricing Procedures for IPM
Define Transaction Types for IPM
Defining Item Categories for IPM
Define Item Category Usage for IPM
Set up Screen Sequence Control for IPM
Maintain Organizational Data Profiles for IPM
Specify Number Assignment Settings for IPs
Assign Text Object and Text Determ.Procedure to IP Product Type
Define Templates for the IP Product Type Folder
Assign Content Management Folder Template to IP Product Type
Defining Billing Plan Types for IPM
Define Customer Billing Plan Procedure for IPM
Assign Billing Plan Type to IPM Transaction Type
Assigning the Billing Plan Type to IPM Item Category
Maintain Flow Types for IPM
Define Partner Functions for IPM
Define Partner Procedure for IPM
Transferring SD Product Sales to the Settlement Data Collector
Activate Payment Confirmation from FI-AR to Outgoing Royalties
Defining Date Types, Duration Types and Date Rules for IPM
Defining a Date Profile for IPM
Defining Actions and Conditions for IPM Transactions
Perform Business Partner Replication for IPM
Define Groups of Condition Tables and Condition Types for IPM
Establish Connection to the Accrual Engine
Make Settings for Accruals
Make Billing Engine Settings for the SAP FI Connection
Division Settings for IPM
Represent License Acquisition Scenario for IPM
Configuration of a Split Ledger for Title Reporting
Assigning Balance Sheet Account Postings to Titles
Maintain Customer Coding Blocks
Define Table Groups in Special Purpose Ledger
Create Field Movements in Special Purpose Ledger
Create Ledger in Special Purpose Ledger
Document Splitting in the Special Purpose Ledger
Defining Split Ledgers for Partial Payments in the Company Code
Activate Document Splitting for Follow-Up Costs
Configuration Settings for IPM Rights Acquisition and Sales
Assigning Balance Sheet Account Postings to Titles
Configuring the CO-PA Object for Title Data Transfer
Configuration Settings for Determining IPM Input Tax
Defining Prerequisites for Contract Revision
Settings for Title Upload and Title Attributes in SAP R/3
Including Additional Contract Revision Fields in XIF Interface
Defining Actions and Requirements for IPM Billing Document
Define Intercompany Billing for IPM
Define Copying Routines for IPM
Create Business Partner Roles in the Portal
Transfer Additional Parameters to the Accrual Engine (AE)
SAP for Public Sector
Configuration of Social Case Management
Distributing Contract Object Master Data
Accounting Transfer for SAP Public Sector
WFD Hidden Information for Solution Manager
Configuration Steps for General Information
Define Daybreaker
Define Start of Week
Define Fiscal Calendar Variants
Define Budgetary Constraints
Configuration Steps for Settings
Define General Settings
Define Weekend Days
Define Default Operating Hours
Using Site Maintenance
Managing Parameter Groups
Accessing Secondary Mouse Button Menus
Assigning Parameter Settings to Locations
Configuration Steps for Employee Information
Setting Up New Employees
Define Seniority Date Preference
Define Absence Types
Define Age Qualifiers
Configuration Steps for Forecasting
Setting Up New Employees
Importing Historical Data for Forecasting Using RFCs
Define Import Settings
Define Work Areas
Define Tasks
Define Service Quality Templates
Define Volume Indicators
Define Indicator Groups
Define Workload
Configuration Steps for Scheduling
Define Export Settings
Define Break Types
Define Break Rule Sets
Define Schedule Priorities
Define Non-Transition Zones
Define Disallowed Shift Lengths
Define Work Area Reluctance Profiles
Define Default Work Rules
Define Work Rule Template Sets
Define Schedule Exceptions
Define Availability Templates
Define Shift Templates
Define Default Group Settings
Define Cost Profiles and Cost Premiums
Define Holiday Cost Profiles and Cost Premiums
Assign Holidays to Holiday Cost Profiles
Configuration Steps for Maintaining Scheduling Process
Configure Calculation Servers
Maintain JMS Settings
Maintain Logging Settings
Maintain Security Settings
Retail Multisite Workforce Deployment
Scheduling with Schedule Track
Maintaining Settings – Open Access
Maintaining Settings – Limited Access
Managing Scheduling Specific Employee Information
Managing Employee Information
Managing Workforce Forecast – Open Access
Managing Workforce Forecast – Limited Access
Managing Workforce Schedules – Open Access
Managing Workforce Schedules – Limited Access
Entering and Reviewing Employee Requests
Entering and Reviewing Employee Time Data
Analyzing Scheduling Reports and Information
Maintaining Calculation Processes
Installed Base Management
Business Content Provider
Business Content Provider Workflow
Creating Business Content Providers
Defining Formulas for Business Content Providers
Report Maintenance
Report Category
Report Creation
Creating Reports Using Crystal Reports
Creating Super Reports Using Crystal Reports
Updating Active Field Definition Files
Creating Reports Using Microsoft Excel
Creating Super Reports Using Microsoft Excel
Defining Filtering Criteria for Reports and Charts
User Interface Assignments to a Report
Generating Instant Reports
Instant Reporting: Third-Party Tool Integration
Charts
Chart
Chart Type
Chart Workflow
Designing Charts
Chart Design
Chart Integration
Defining Filtering Criteria for Reports and Charts
Chart Element Descriptions
BI Report Tools
BI Reports Workflow on the Mobile Client
BI Report Extraction
BI Workbook Assembly
BI Report Upload
Providing Mobile Clients with SAP BW Data
Making Settings in SAP BW
Making Settings on the SAP CRM Server
Managing and Monitoring BW Requests for Mobile Clients
Detail Settings for BW Requests
Lookup for BW Variant Names
Generic Variant Definition
Example: Generic Variant Definition
Example: Customer-Defined Conversion Module
CRM Middleware Parameters for BW Requests
Distributing Data to Mobile Clients
BW Report Assembler
Solving Problems on Mobile Clients
Log File
Data Model
Mapping the Data Structures
Using Surveys in Activity Management
Configuring Strategic Service Planning
Customizing for Package Quotations
Pipeline Performance Management
Configuration of Pipeline Performance Management
Defining and Assigning Analysis Stages
Setting the Application Flag
Activating the PPM Services
Creating Authorization Profiles
Setting Up the Organizational Model
Setting Up the Internet Graphics Server
Configuration Guide: Contract Management
Setting Up Pricing for Contract Management
Configuring Partner Processing for Contract Management
Setting Up Dates for Contract Management
Defining Transaction Types for Contract Management
Defining Item Categories for Contract Management
Defining Copying Control for Business Transactions
Maintaining General Contract Settings for Contract Management
Maintaining Transmission Settings for Contract Management
Maintaining General Settings for Chargeback Management
Assigning Validation Classes to Rules for Chargeback Management
Setting Up the Screen for Chargeback Management
Maintaining Master Data Settings for Contract Management
Setting Up Contract Status for Contract Management
Setting Up Price Agreements for Contract Management
Setting Up the Action Profile for Contracts & Chargeback
Setting Up the Bid Award Notification
Setting Up Transaction Types for Contract Management
Setting Up the Transmission Report for Chargeback Management
Setting Up the Chargeback Claim Receipt
Setting Up Validation for Chargeback Management
Setting Up Methods for Further Validation of Chargebacks
Setting Up Credit Memo Request Creation for Chargebacks
Setting Up Credit Memo Creation for Chargebacks
Setting Up Claim Updates for Contract Management
Setting Up the Chargeback Reconciliation Report
Setting Up the Chargeback Claim Response (Reconciliation)
Setting Up Chargeback Archiving
Setting Up Extract Archiving
Settings for the People-Centric User Interface for Chargeback
Customizing Set Up of Sales Order Processing for Service Parts
Settings for Service Parts Management
Customizing Settings for Groupware Integration
Overview of the Configuration for SAP Account Origination
Configuration of the Scenario
User Interface and Roles
Integrating User Roles in SAP NetWeaver Portal
Settings for SAP NetWeaver Exchange Infrastructure
Configuration in the Integration Directory
Configuration of the Adapters
Connecting the Business Systems
Distribution of Business Partner Data
Partial Replication of Business Partner Data
Rating of Business Partners
Collateral Management: Search for Collateral
Collateral Management: Creation of Collateral Constellation
Collateral Management: Confirmation of Collateral Constellation
Loans Management: Calculation of Payment Schedule
Loans Management: Creation of Loan Contract
Loans Management: Confirmation of Contract Creation
Appendix
Settings in the Contract and Support Systems
Appendix: Configuration of the Scenario
Connection of External Systems
XI Content for Account Origination
ContractOrigination
XI Content for Business Partner
BusinessPartnerReplication
Partial Replication
Message Interfaces
Message Type ABABusinessPartner
Data Type Enhancement for Message Type ABABusinessPartner
Interface Mappings
ABABusinessPartner700ToABABusinessPartner700
Settings in Credit Management for Account Origination
Settings in Collateral Management
Settings in Loans Management
XI Interfaces for Loan Origination: New Business
Products and Conditions for Loan Origination
Derivation Rules for Loan Origination
Notes on Configuration
Configuration for SAP Leasing
Integrating User Roles in SAP NetWeaver
Configuring System Integration
Configuring XIF Adapter for Full Service Leasing
Configuring Communication Channels (XI)
Settings for SAP NetWeaver Exchange Infrastructure for Full Serv
Connecting Business Systems
Checking Invoice Data
Creating Service Order Confirmations
Confirming Service Order Confirmations
Settings for Master Data
Settings for Financing Products
Settings for Physical Products
Settings for Objects
Partner Processing: Determination Procedure for Business Partner
Settings for Business Partners
Customer Vendor Integration (CVI)
CVI: Settings for CRM Middleware
CVI: Settings for Contract Accounts Receivable and Payable
CVI: Settings for Customer Vendor Integration
CVI: Settings for Postprocessing Office
CVI: Settings for CRM Billing
SAP CRM: Business Scenario and Business Process Configuration
Settings for Change Processes
Basic Settings for Change Processes
Configuring Process Control Dependent on Status
Termination Quotation (TERQ)
Settings for Pricing
Creating Pricing Procedures
Settings for Third-Party Programs
Configuring Transaction Data for Third-Party Programs
Configuring the UI for Third-Party Programs
Settings for Additional Income and Expenses
SAP CRM: Business Scenario and Business Process Configuration
SAP CRM: Business Scenario and Business Process Configuration
SAP CRM: Business Scenario and Business Process Configuration
SAP CRM: Business Scenario and Business Process Configuration
SAP CRM: Business Scenario and Business Process Configuration
SAP CRM: Business Scenario and Business Process Configuration
SAP CRM: Business Scenario and Business Process Configuration
SAP CRM: Business Scenario and Business Process Configuration
Billing Configuration