Define Break Types 

Use

Use this procedure to define all valid break types within your implementation. You can define complex break rules that the system uses during the scheduling process in order to ensure the resulting shifts include appropriate meals and breaks, according to company policy.

Common break types include meals (which is typically unpaid time periods of 30 minutes or longer), and breaks (which are typically paid periods of approximately 15 minutes). Defining a break type includes defining the duration of paid and unpaid breaks, and defining whether particular breaks constitute a meal.

Schedule rules call for a certain number of breaks and meals for shifts, depending on scheduled shift lengths. The system uses the definitions you enter with this procedure to determine if the appropriate types and numbers of breaks are assigned to each shift.

Define as many break types as you will need within break rule sets.

 

Procedure

       1.      You access the activity through either:

¡        The SAP IMG, by choosing the path SAP IMG ® Customer Relationship Management ® Workforce Deployment ® Retail and Interaction Center Workforce Deployment ® Operational Settings ® Break Rules ® Define Break Types

¡        The SAP Easy Access menu, by entering the transaction code CRM_WFM_SM.

You see the initial page for the site maintenance tool.

                                                  i.       At Profile Type, display the selections and choose Schedule Rules / Parameters.

                                                ii.       At Sub-Type, display the selections and choose Break Type.

                                               iii.       Choose Search.

                                               iv.       Click Break Type, the topmost node of the tree, with the secondary mouse button and choose Create.

You see the Create New Parameter dialog box.

                                                 v.       Enter a Profile ID, which is the name of the break type definition the system displays in the tree view.

                                               vi.       Choose Continue.

       2.      You see the break type entry page where you enter the following information:

Field	Description	Use / Notes
Break Type	The unique identifier for the break type definition you entered at the Create New Parameter dialog box.
Duration in Minutes	The maximum allowable length of the break, in minutes corresponding to quarter hour increments.	Allowable entries are 15, 30, 45, 60, 75, 90, 105 and 120 minutes
Paid Flag	Determines whether the system should include the break time in schedule rules and schedule cost estimation calculations.	Choose the field if the break type should be paid and the time included in schedule rules and schedule cost estimation calculations. Leave the field empty if the break should not be paid.
Meal Flag	Determines whether the system should consider the break as a meal.	Choose the field if the system should consider the break as a meal. Leave the field empty if the break is not a meal.
Short Text	A short description of the break type.	The system uses this on drop down displays.
Long Text	A detailed description of the break type.

       3.      Save your entries.

 

Result

You have defined the break types and can assign them to your location. For more information, see Assign Parameter Settings to Locations.